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A Superior Hardware Platform for Server Virtualization with the Intel Xeon 5500 by Intel Corporation

April 20, 2009 - (Free Research)
To gain full value of virtualization, you need servers that are built to handle the heavy and ever-changing demands of a virtualized and consolidated computing environment. To help you get maximum benefits from virtualization, Intel has built a better physical server platform with unique hardware-assist features to enhance the virtual data center. 
(IT BRIEFING)

Desktop Authority Password Self-Service Version 4.1.1 - Free 30 Day Trial! by ScriptLogic Corporation

April 10, 2009 - (Free Research)
Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. 
(TRIAL SOFTWARE) READ ABSTRACT |

A Superior Hardware Platform for Server Virtualization - Improving Data Center Flexibility, Performance and TCO with the Intel® Xeon® Processor 5500 Series by Insight & Intel

October 06, 2009 - (Free Research)
To gain full value of virtualization, you need servers that are built to handle the heavy and ever-changing demands of a virtualized and consolidated computing environment. To help you get maximum benefits from virtualization, Intel has built a better physical server platform with unique hardware-assist features to enhance the virtual data center. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Selling to the C-Level: How to Convince Company Leaders to Buy by ZoomInfo

November 09, 2009 - (Free Research)
This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call. 
(WHITE PAPER) READ ABSTRACT |

Desperate Times Call for Strategic Measures, Part II by Atos Origin

November 04, 2009 - (Free Research)
This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation

January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 
(WHITE PAPER) READ ABSTRACT |

Enhance Security with Intel® vPro™ Technology by Intel Corporation

September 08, 2009 - (Free Research)
Security and compliance are strong values even in a down economy. Hear from a variety of clients that have used Intel® vPro™ Technology to identify problems, disable and enable the network, enhance patch management, and enabled them to isolate threats quickly and efficiently. 
(VIDEO)

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP AG

January 01, 2007 - (Free Research)
This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation. 
(WHITE PAPER) READ ABSTRACT |

The Work-at-Home Agent Model for Improved Customer Loyalty by inContact

December 03, 2009 - (Free Research)
Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. 
(WHITE PAPER) READ ABSTRACT |

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact

December 01, 2009 - (Free Research)
Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results. 
(WEBCAST) READ ABSTRACT |

Enhancing Virtualization Performance with VMware VStorage by Dell, Inc.

June 24, 2009 - (Free Research)
VMware® vSphere™ is the industry's first private cloud operating system that provides a comprehensive framework from which Dell can help deliver enhanced virtualization capabilities to clients. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Your Infrastructure in an Uncertain Economy to Support Your SOA Business Initiatives by IBM

January 15, 2009 - (Free Research)
This white paper defines the challenges facing today's IT executives and steps you can take now to support your organization’s SOA-based initiatives by cutting costs, leveraging your existing IT infrastructure and improving productivity. 
(WHITE PAPER) READ ABSTRACT |

Getting the most out of Windows 7 with enhanced security by Sophos Inc.

November 17, 2009 - (Free Research)
Attend this webcast to get insights into Windows 7 and find out how Sophos can help you extend protection against the increasingly complex malware threats; we can help you control your users’ environment, and most of all protect what you value. 
(WEBCAST) READ ABSTRACT |

Enhanced Caching of Static Flash Video: Smoothing Popularity Based Traffic Bursts by Blue Coat

October 22, 2009 - (Free Research)
The proliferation of user-generated content and video sharing sites has made for a constant source of new material. However, the bandwidth demands of such media often congest WAN links. One approach is to just block flash video. This technical brief presents an alternate approach that can allow video and business critical applications to co-exist. 
(TECHNICAL ARTICLE) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.

September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. 
(CASE STUDY) READ ABSTRACT |

Intel® vPro™ Technology Overview by Dell, Inc. and Intel

December 11, 2009 - (Free Research)
Notebook and desktop PCs with Intel® vPro™ technology enable IT to take advantage of hardware-assisted security and manageability capabilities that enhance their ability to maintain, manage, and protect their business PCs. 
(VIDEO) READ ABSTRACT |

Better Decision Making Through Faster Analytics by Intel Corporation

April 01, 2009 - (Free Research)
This paper describes performance gains achieved by upgrading to the latest version of SAS v9.2 on Xeon 5500 (Nehalem) platform. SAS Forecast Server workload is utilized. Paper also describes usage of Intel compiler and Intel software tools. 
(WHITE PAPER)

First the Tick, Now the Tock: Next Generation Intel Microarchitecture - Nehalem by Intel Corporation

April 02, 2009 - (Free Research)
Read this paper and get a look at how the next generation microarchitecture's dynamically scalable and design-scalable features directly contribute to power efficiency and performance. 
(WHITE PAPER)

Understanding Server Virtualization Technology by Intel Corporation

February 02, 2009 - (Free Research)
Watch this animated video to learn about server virtualization and how Intel virtualization technology solutions enhance efficiency while reducing costs. 
(VIDEO)

Advancing Return on Investment Analysis for Government IT: A Public Value Framework by SAP AG

January 23, 2009 - (Free Research)
The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns. 
(WHITE PAPER) READ ABSTRACT |

ILOG is Now IBM by IBM

December 01, 2009 - (Free Research)
Check out this page of links to learn what ILOG has to offer as it is now part of IBM. Read on for more information about IBM WebSphere ILOG BRMS, optimization, and visualization products. 
(RESOURCE CENTER) READ ABSTRACT |

Expand Your Reach: Mastering Multi-Modal Survey Research by SPSS Inc. Worldwide Headquarters

April 14, 2009 - (Free Research)
Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak. 
(WEBCAST) READ ABSTRACT |

Adobe ColdFusion 9 by Adobe Systems, Inc.

October 05, 2009 - (Free Research)
Adobe ColdFusion 9 software enables developers to rapidly build robust Internet applications by condensing complex business logic into fewer lines of code. 
(DEMO)

How to Sell Network Security to the Healthcare Industry by WatchGuard Technologies, Inc.

July 01, 2009 - (Free Research)
Use this white paper to enhance your knowledge of healthcare IT spending decisions and how to successfully engage the healthcare market with the right technology services and solutions. With a heightened awareness of industry trends, challenges, players, and needs, you will be better equipped to sell to healthcare providers. 
(WHITE PAPER) READ ABSTRACT |

Windows Server 2008 R2: Technical Overview by Microsoft Corporation India Pvt Ltd

July 01, 2009 - (Free Research)
This guide is designed to provide you with a technical overview of the new and improved features in Windows Server 2008 R2. 
(EGUIDE) READ ABSTRACT |

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