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Video Whitepaper: Rapid Bottleneck Identification: A Better Way to do Load Testing by Oracle Corporation October 28, 2009 - (Free Research) Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.  (WEBCAST) READ ABSTRACT |

9 Critical Steps in Designing Enterprise-Wide Feedback Systems by MarketTools, Inc. November 24, 2009 - (Free Research) This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.  (WHITE PAPER) READ ABSTRACT |

E-Guide: How to Optimize Career Success with Oracle Certification by SkillSoft Corporation November 18, 2009 - (Free Research) Read this E-Guide and discover the benefits of IT and Oracle DBA certifications. No matter what your role in IT, this E-Guide will help you learn to keep an eye on the industry trends and the processes used for certification.  (E-LEARNING TUTORIAL) READ ABSTRACT |

An IT Executive's Guide to Effective Unix Migrations with Dell Services by Dell, Inc. and Intel September 29, 2009 - (Free Research) In this podcast, listen to expert Scott Sawyer explain how Dell Services can help you plan for modernization of your legacy Unix infrastructure.  (PODCAST) READ ABSTRACT |

Quest Connect 2009 by Quest Software October 21, 2009 - (Free Research) Interact and learn, virtually, at Quest Connect '09. With 67 webcasts in three session halls, we're bringing content that directly benefits the way you do business - right to your desk.  (VIRTUAL SEMINAR)

The New Microsoft IT Pro Certifications and Exams by Global Knowledge December 2008 - (Free Research) The MCITP assures that anyone possessing Microsoft certification has a breadth of knowledge on various products and is concerned with the network architecture and design.  (WHITE PAPER) READ ABSTRACT |

Leadership Training: Three Perspectives on Development Methods That Work by SkillSoft Corporation December 2008 - (Free Research) In this brief, three top HR and talent development experts from Continental Automotive Systems, Vail Resorts Management Company, and ArvinMeritor share their insights on leadership training, giving three perspectives on development methods that work.  (ANALYST BRIEF) READ ABSTRACT |

Business Process Management Enabled by SOA by PointSource March 2009 - (Free Research) The purpose in this IBM Redpaper is to introduce you to the concepts used in the IBM BPM Enabled by SOA methodology. The IBM® Business Process Management (BPM) Enabled by SOA Method provides a structured process for developing an organization's cross-functional, customer-focused, end-to-end core business processes.  (WHITE PAPER) READ ABSTRACT |

ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge December 2008 - (Free Research) This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).  (WHITE PAPER) READ ABSTRACT |

Preparing for and Taking the PMP Certification Exam by Global Knowledge December 2008 - (Free Research) Attend this webcast with Gloria Brown and learn how to prepare for and take the PMP Certification Exam.  (WEBCAST) READ ABSTRACT |

Will New Mainframe Technologies Attract New Blood to the Platform? by BMC Software, Inc September 2009 - (Free Research) Wayne Kernochan discusses new and unique technologies on the mainframe that may be attractive to college graduates and job seekers.  (PODCAST) READ ABSTRACT |

Matching Server Virtualization with Advanced Storage Virtualization by Hewlett-Packard Company August 2009 - (Free Research) The white paper explains the benefits of matching server virtualization with advanced storage virtualization using HP LeftHand SAN and VMware Infrastructure.  (WHITE PAPER) READ ABSTRACT |

eBook: PPM: From Efficiency To Alignment by SearchCIO.com November 2009 - (Free Research) Following project and portfolio management methodologies can help you keep a handle on costs and pursue the projects with the greatest value to the business. Here's how.  (EBOOK) READ ABSTRACT |

Tips on Applying for and Passing the PMP or CAPM Exam: Updated for PMBOK 4th Edition by Global Knowledge January 2007 - (Free Research) This white paper outlines the application process for both the PMP and CAPM exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists the requirements to maintain certification.  (WHITE PAPER) READ ABSTRACT |

Spanning Tree Protocol Essentials for the CCNA Exam by Global Knowledge November 2009 - (Free Research) The Spanning Tree Protocol (STP) was developed to solve the problems caused by loops in a bridged, or switched, topology. Read this paper for useful knowledge of the Spanning Tree Protocol - knowledge that will be useful for the CCNA exam.  (WHITE PAPER) READ ABSTRACT |

Advance Your Data Management: Reduce Cost and Risk through the effective and efficient Management of Master Data by Atos Origin November 2009 - (Free Research) Effective and efficient management of master data within the manufacturing sector is a key factor in reducing TCO, providing accurate global spend analysis and improved reporting and decision making. Implementing SAP's Master Data Management solution into an organization enables the backbone of a complete data governance model to be established.  (WHITE PAPER) READ ABSTRACT |

Security Awareness: Is User Education of Any Use at All? by ESET December 2008 - (Free Research) This paper examines arguments for and against security awareness training and education, approaches to integrating social approaches to security, and user-friendly approaches to teaching computer hygiene to mixed audiences.  (WHITE PAPER) READ ABSTRACT |

Preventive Maintenance Strategy for Data Centers by APC February 2009 - (Free Research) This white paper describes the types of PM services that can help safeguard the uptime of data centers and IT equipment rooms.  (WHITE PAPER) READ ABSTRACT |

Business Service Management: What It Is and Why You Should Care by Global Knowledge December 2008 - (Free Research) The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.  (WHITE PAPER) READ ABSTRACT |

CCNA Wireless Certification by Global Knowledge December 2008 - (Free Research) This paper will describe the growing need for CCNA Wireless certification, what the CCNA Wireless certification is, its benefits, and what pre-requisites, exams, and training is required to get certified.  (WHITE PAPER) READ ABSTRACT |

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge October 2008 - (Free Research) This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts.  (WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft October 2007 - (Free Research) Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.  (CASE STUDY) READ ABSTRACT |

Business Wire hosts award-winning events for client education with GoToWebinar by Citrix Online June 2009 - (Free Research) Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more.  (CASE STUDY) READ ABSTRACT |

IP Network Configuration and Vulnerabilities: What You Don't Know Can Hurt You by Telcordia Technologies Inc. December 2009 - (Free Research) This Yankee Group report outlines the importance of taking both a broad and narrow approach to maintaining the health of network and security infrastructure. In the following sections, we describe and analyze the current risk landscape for enterprises and show the current state of operational management for enterprise networks and security.  (WHITE PAPER) READ ABSTRACT |

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