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Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction by Microsoft

April 18, 2008 - (Free Research)
When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics™ CRM... 
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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc

June 15, 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. 
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Lean Scheduling and Execution by SAP AG

May 01, 2007 - (Free Research)
This benchmark study showcases the operational performance benefits manufacturers are currently enjoying due to the adoption of Lean scheduling and execution principles. 
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Staying in Control When Requirements Change: Learn Ways to Keep Schedules and Costs in Line by IBM

October 30, 2009 - (Free Research)
An effective change management process can help you better identify how alterations will affect cost and schedule so you can keep them in control. This paper will explore change management approaches and how you can use IBM Rational® solutions to manage changes to development, system and IT artifacts. 
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Bringing Visibility and Control to Financial Asset Management by Tidal Software

December 10, 2009 - (Free Research)
BlueCrest Capital Management Tidal Enterprise Scheduler when they needed to make critical business processes visible to upper management and centralize scheduling and management of nightly data downloads; as well as integrate disaster recovery processes into job scheduling efforts and migrate away from heavily scripted point solutions. 
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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.

September 18, 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. 
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Dell's SMART Approach to Workload Automation by BMC Software, Inc

April 17, 2009 - (Free Research)
This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs. 
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Why Change Schedulers? by BMC Software, Inc

October 09, 2009 - (Free Research)
Job Scheduling tools are often perceived to reduce operational costs and increase IT efficiencies. Attend this webinar to find out how companies reduce their costs by switching to BMC CONTROL-M. 
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VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company)

VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista. 
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Syberworks Learning Management System Product Suite by SyberWorks, Inc.

March 01, 2008 - (Free Research)
This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance. 
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Workload Automation in 2 Minutes by BMC Software, Inc

July 29, 2009 - (Free Research)
Running multiple, disparate job scheduling solutions can cost your company a lot of unneeded expense. See how BMC CONTROL-M gives you a single point of control for all your jobs, across all platforms and applications. Watch a 2-minute overview of BMC CONTROL-M and make the switch to enterprise workload automation. 
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SMART, Modular, Cost-Effective Steps to Workload Automation by BMC Software, Inc

April 17, 2009 - (Free Research)
This paper proposes a high-level methodology for implementation of Workload Automation (WLA) - a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more. 
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SMART Steps Toward Consolidated Workload Automation by BMC Software, Inc

April 17, 2009 - (Free Research)
BMC CONTROL-M is a powerful WLA (Workload automation) solution that should be in consideration for any WLA consolidation project. 
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VUE Software: Insurance Commission & Incentive Compensation Management by CSSI

VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor. 
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VUE Software: Enterprise Incentive Management by CSSI

VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor. 
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Secure Employee Mobility and the Need for Identity Assurance by RSA, The Security Division of EMC

May 2008 - (Free Research)
Organizations have to allow employees remote access to corporate information resources in order to accelerate business growth. This paper explores the ways that successful organizations are enabling secure employee mobility while assuring the identity of the users accessing enterprise network resources from remote locations. 
(WHITE PAPER) READ ABSTRACT |

Increasing the Business Value of Mobility by Intel Corporation

December 2008 - (Free Research)
Intel is combining new mobile technologies with innovative workspace designs to increase the productivity and satisfaction of its employees and reduce operating costs. In this white paper, Intel IT shares its experiences and insights in designing, implementing and supporting the new environment. 
(WHITE PAPER)

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG

February 2008 - (Free Research)
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. 
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EVault SaaS - World-class online backup service offerings packaged to fit your business by i365, A Seagate Company

November 2009 - (Free Research)
EVault SaaS is our automated online backup and recovery offering that provides secure, reliable, efficient protection of your organization’s critical data, directly through the Internet. With EVault SaaS, you get a world-class data protection infrastructure that lets you safeguard your data without additional capital or IT expenses. 
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Virtualization For Better, Faster, More Cost-Effective Quality Assurance by Hewlett-Packard Company

April 2008 - (Free Research)
Read this white paper to learn how adding Surgient VQMS to HP Quality Center helps you centrally manage and allocate test lab resources from HP Quality Center across multiple and distributed teams according to business policies and quotas, and more. 
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BMC Helps Dell IT Automate by BMC Software, Inc

November 2009 - (Free Research)
BMC helped the Dell IT group to consolidate job scheduling and job monitoring within a single dashboard, reduce by 75 percent the number of IT administrators needed for patch management, and accelerate trouble-ticket resolution with automation. Watch the customer video. 
(WEBCAST) READ ABSTRACT |

Cisco IP Phone Features by Global Knowledge

February 2009 - (Free Research)
This paper explains various features (Softkeys) available to the phone while in a call state. 
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Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC

September 2009 - (Free Research)
Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions. 
(WHITE PAPER) READ ABSTRACT |

Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online

September 2009 - (Free Research)
In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call. 
(WHITE PAPER) READ ABSTRACT |

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