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Spend Performance Management - Maximize Savings, Reduce Supplier Risks by SAP America Inc

November 05, 2009 - (Free Research)
The SAP BusinessObjects Spend Performance Management application provides full visibility into direct and indirect spend, and helps companies proactively identify cost savings opportunities and supply risks, reduce costs, maintain supply continuity, and increase spend under management. 
(WHITE PAPER) READ ABSTRACT |

Spend Analysis: Pulling Back the Cover on Savings by SAP America Inc

October 01, 2008 - (Free Research)
As the key findings in this report will show, developing or enhancing a spend analysis program and closing process gaps to ensure tight linkage to the sourcing process are straightforward and practical ways to attain greater savings and deliver greater value in this period of uncertainty and strict budgets. 
(ANALYST REPORT) READ ABSTRACT |

Enabling Total Spend Analysis in the Enterprise by TIBCO Spotfire Division

November 17, 2009 - (Free Research)
Hear TIBCO Spotfire's John Callan discuss how you can perform total spend analysis, drive supplier consolidation, identify maverick spend in a user-friendly, visual analysis environment and address a range of KPI's. 
(WEBCAST) READ ABSTRACT |

Podcast: Enabling Total Spend Analysis in the Enterprise by TIBCO Spotfire Division

November 17, 2009 - (Free Research)
Hear TIBCO Spotfire's John Callan discuss how you can perform total spend analysis, drive supplier consolidation, identify maverick spend in a user-friendly, visual analysis environment and address a range of KPI's. 
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Recessionary Effects on Network Services Spending Among Consumers, Worldwide: A Report on Consumer Spending Priorities in 2009 and Targets for Cost Reduction by Alcatel-Lucent

October 15, 2009 - (Free Research)
Consumer spending patterns undergo significant changes during an economic downturn. This paper presents the results of a worldwide study to assess how the current recession is affecting consumer spending. This information can help operators recognize the areas of greatest revenue potential in the months ahead and adjust accordingly. 
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Automating Stimulus Fund Reporting How New Technologies Simplify Federal Reporting by SAP BusinessObjects

November 19, 2009 - (Free Research)
This paper explores the reporting challenges faced by organizations and examines the many benefits of automated U.S. American Recovery and Reinvestment Act (ARRA) reporting systems. 
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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact

December 03, 2009 - (Free Research)
Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. 
(WHITE PAPER) READ ABSTRACT |

Spend Analytics: A Foundation for Procurement Performance Management by SAP America Inc

October 08, 2008 - (Free Research)
Read this white paper from SAP for an interview with Kathleen Wilhide, research director of IDC’s Compliance and Business Performance Management Solutions program. 
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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.

September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. 
(CASE STUDY) READ ABSTRACT |

E-Guide: Today's Data Centers: Trends in Power Usage, Virtualization, and More by Dell, Inc. and Intel

December 09, 2009 - (Free Research)
In this Expert E-Guide, brought to you by SearchDataCenter.com and Dell, you will discover the most prominent trends in today's data centers, including power usage, virtualization implementation, and much more. 
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E-Guide: Expert Analysis of Spending in Today's Data Centers by Dell, Inc. and Intel

December 09, 2009 - (Free Research)
The majority of today's businesses have flat or decreasing data center budgets. In this expert E-Guide, brought to you by SearchDataCenter.com and Dell, you will gain insight into the latest data center purchasing trends. 
(EGUIDE) READ ABSTRACT |

Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc.

April 01, 2009 - (Free Research)
Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. 
(WHITE PAPER) READ ABSTRACT |

Microsoft CRM Online Customer Montage by Microsoft

December 14, 2009 - (Free Research)
In this three-minute video, two Microsoft Dynamics CRM Online customers discuss how this new software service is not only helping them be more effective in their sales and marketing groups, but is also being adapted and customized to offer solutions well beyond what CRM is typically used for. 
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Getting Started with Microsoft Dynamics CRM Online by Microsoft

December 14, 2009 - (Free Research)
In this short video, we will show you some useful getting started tips to gain the most value out of your Microsoft Dynamics CRM Online evaluation. 
(VIDEO) READ ABSTRACT |

CRM without Compromise: A Strategy for Profitable Growth by SAP AG

April 01, 2007 - (Free Research)
This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth. 
(WHITE PAPER) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 
(WHITE PAPER) READ ABSTRACT |

CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM

November 30, 2009 - (Free Research)
This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. 
(WHITE PAPER) READ ABSTRACT |

How to Embrace CRM and Make it Succeed in Your Organization by SYSPRO

October 12, 2009 - (Free Research)
This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers. 
(WHITE PAPER) READ ABSTRACT |

The Hidden Costs of Enterprise Mobility by iPass Deutschland GmbH

January 28, 2008 - (Free Research)
Mobile technologies are virtually indispensable tools for businesses of every size, and that is causing an associated increase in spending for mobile voice and data communications services. Read this brief paper to learn what you can do to rein in the hidden costs of mobility and reduce costs for your organization. 
(WHITE PAPER) READ ABSTRACT |

GFI MAX Remote Monitoring and Management Solution - Free 30 day Trial! by GFI Software Ltd.

November 30, 2009 - (Free Research)
Remote monitoring and management solution that helps IT support companies and MSPs boost revenue, cut costs and improve service. GFI MAX monitors servers, workstations, networks and devices 24/7 alerting via email/SMS and dashboard. 
(TRIAL SOFTWARE) READ ABSTRACT |

The Last Software You'll Ever Buy? The CRM Platform as Development Platform by Pivotal CRM, a CDC Software solution

November 18, 2009 - (Free Research)
Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes. 
(PODCAST) READ ABSTRACT |

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation

September 08, 2009 - (Free Research)
Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. 
(TRIAL SOFTWARE) READ ABSTRACT |

Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies by Pivotal CRM, a CDC Software solution

November 18, 2009 - (Free Research)
This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system. 
(PODCAST) READ ABSTRACT |

Reducing Corporate Risk: Best Practices Data Protection Strategy for Remote and Branch Offices (ROBOs) by i365, A Seagate Company

November 16, 2009 - (Free Research)
This white paper examines the vulnerabilities of today’s remote and branch office IT landscape, and details the advantages of a disk-based backup and recovery strategy for managing and protecting the data contained in these systems. 
(WHITE PAPER) READ ABSTRACT |

Sun Systems for Oracle's Siebel CRM Enterprise: Transform Your Business for Growth by Sun Microsystems, Inc.

November 16, 2009 - (Free Research)
Consolidating and virtualizing application, web, and database tiers for enterprise Oracle® Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack. 
(ARTICLE) READ ABSTRACT |

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