Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. 

Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors. 

The SAP BusinessObjects Spend Performance Management application provides full visibility into direct and indirect spend, and helps companies proactively identify cost savings opportunities and supply risks, reduce costs, maintain supply continuity, and increase spend under management. 

This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control. 

Cinepolis saves 2,000 USD with green IT practices using server and storage virtualization from Dell by reducing server sprawl to decrease its data center footprint and lower the cost of power and cooling. 

The very same virtualization infrastructure you use for your servers today can be naturally extended to support the hosting of desktops as well. As a result, users gain the flexibility of connecting to a well-managed desktop from virtually any network endpoint. But how do you get there? 

This paper examines how investing in new Sun servers can actually cut your data center costs. Find out how Sun’s latest technology will cut the number of servers you need. 

This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. 

This webcast explores a phased approach to consolidating application management solutions, aligning IT infrastructure with business needs and reducing costs. 

This case study looks at the experience of a a mid-sized Fortune 1000 company that was dealing with the challenges of disparate servers and desktop systems as well as underutilized servers with huge energy consumption. See how they used desktop virtualization to obtain power cost savings and increased management efficiency. 

Desktop virtualization is a suite of technologies that remove the physical desktop, operating system and computing device physically sitting on the desktop, and aggregates those resources in the data center. Read this whitepaper to learn the benefits and immediate cost savings of these technologies to your organization's data center. 

This podcast discusses how virtualization has gone beyond data center consolidation to become a key strategic driver for maximizing IT cost savings while enabling organizations to deliver solutions to customers in a timely manner and within SLA requirements.