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Web Self-Service: The Cornerstone of Multi-Channel Customer Experience Management by IntelliResponse

October 14, 2009 - (Free Research)
In today’s highly competitive economic climate, there is no margin for error when it comes to attracting and retaining customers. Businesses must now offer more channels of communication, more customer options, and faster responses than ever before. 
(WHITE PAPER) READ ABSTRACT |

Channel Sales Management: New Applications for High-Tech Vendors by SAP AG

January 23, 2009 - (Free Research)
Channel management is a pressing issue for high-tech manufacturers that sell through partners. IDC believes that companies that leverage channels partners should begin to integrate channel management into broader corporate infrastructure applications that include the supply chain and potentially PLM applications. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact™ of Microsoft Exchange 2010 by Microsoft Corporation India Pvt Ltd

November 24, 2009 - (Free Research)
This study illustrates the financial impact of deploying Microsoft Exchange 2010 for a retail and distribution organization of 1,500 employees and $450 million in annual revenue. 
(ANALYST REPORT) READ ABSTRACT |

How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper by Esker Inc.

November 24, 2009 - (Free Research)
This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs. 
(WHITE PAPER) READ ABSTRACT |

Eight Questions to Ask When Considering an All-in-One Data Protection Solution by i365, A Seagate Company

November 13, 2009 - (Free Research)
Many administrators who oversee their organization’s backup and recovery are considering an all-in-one data protection (DP) solution. There are eight things to consider before you make your decision on which solution to purchase and this white paper explains them. 
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Dell™ | VMware ESX/ESXi 3.5 Virtualization Reference Architecture by Dell and VMware

September 01, 2008 - (Free Research)
This white paper describes validated architectures for Dell | VMware™ virtual infrastructures. The Virtualization RA is intended to provide customers with an example basis to consider, evaluate, and select the Dell virtualization solution components that best fit their requirements. 
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Spotlight On Messaging - Optimize Exchange Performance by ScriptLogic Corporation

April 10, 2009 - (Free Research)
Do you have an accurate picture of your messaging environment? Do you have a comprehensive view across multiple messaging platforms? Now you can. 
(TRIAL SOFTWARE) READ ABSTRACT |

SpotLight on Active Directory: Diagnostic Tool for Troubleshooting in AD Environments - Free Trial! by ScriptLogic Corporation

April 10, 2009 - (Free Research)
How can you tell if your domain controller is experiencing problems with replication or performance? How do you identify resource bottlenecks? We can help. 
(TRIAL SOFTWARE) READ ABSTRACT |

ChangeAuditor for Active Directory - Free Trial! by ScriptLogic Corporation

April 10, 2009 - (Free Research)
Microsoft Active Directory, File Systems and Exchange are part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor is the answer. 
(TRIAL SOFTWARE) READ ABSTRACT |

ChangeAuditor for Exchange - Critical change Alert - Free Trial! by ScriptLogic Corporation

April 10, 2009 - (Free Research)
Exchange is part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor for Exchange is the answer. 
(TRIAL SOFTWARE) READ ABSTRACT |

The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success by Breach Security

June 08, 2009 - (Free Research)
This resource provides IT security professionals with the information needed to understand PCI compliance and specifically, one of the standard's latest requirements, 6.6. In addition, the paper offer tips for successful PCI 6.6 compliance and highlights compliance successes from real-world companies. 
(WHITE PAPER) READ ABSTRACT |

Recovery Manager for Exchange - Free Trial! by ScriptLogic Corporation

April 10, 2009 - (Free Research)
Have you ever had to recover an email regarding an ex-employee whose account and mailbox no longer exists? Has HR ever asked you to find all emails involving certain employees, topics or associated dates? 
(TRIAL SOFTWARE) READ ABSTRACT |

10 Quick Wins for Sales & Marketing by ZoomInfo

November 09, 2009 - (Free Research)
In this e-book, we examine ten ways sales organizations can accelerate the progression from cold to close. From improving marketing results through pinpoint prospecting to making sure sales and marketing are on the same page, here are some tangible steps you can take to move faster from cold to close. 
(EBOOK) READ ABSTRACT |

Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities by Microsoft

April 18, 2008 - (Free Research)
Microsoft Dynamics CRM Online delivered the reliable solution Norris needed to safeguard, analyze, and share customer data with employees. His team can now use that data to much more effectively sell and up-sell his firm's products and services. 
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Do Extraordinary Things Everyday with Microsoft Dynamics CRM! by Microsoft

September 09, 2009 - (Free Research)
In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. 
(WEBCAST) READ ABSTRACT |

Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge

May 26, 2009 - (Free Research)
As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming. 
(WHITE PAPER) READ ABSTRACT |

MKS X/Server v 8.5 - High-performance, transparent PC X server by MKS, Inc. - Interoperability Division

June 08, 2009 - (Free Research)
This world of PC/UNIX system integration demands a product available for the newest PC architectures and is easy to use and easy to manage. Applications normally available on expensive UNIX workstations can be readily accessed from enterprise desktops. 
(TRIAL SOFTWARE)

MKS Toolkit for Enterprise Developers v9.2p2 - Porting UNIX applications to Windows by MKS, Inc. - Interoperability Division

June 08, 2009 - (Free Research)
MKS Toolkit for Enterprise Developers is the ultimate in UNIX to Windows migration. Maintain a single course base across UNIX and Windows saving time and money for years to come, while cutting development time - 70%, 80%, even 90%. 
(TRIAL SOFTWARE)

MKS Toolkit for Developers v9.2p2 by MKS, Inc. - Interoperability Division

June 08, 2009 - (Free Research)
MKS Toolkit for Developers speeds the software development and administration process and reduces errors by eliminating the time spent on tedious manual tasks. MKS Toolkit dramatically improves the compatibility between Windows and UNIX environments. 
(TRIAL SOFTWARE)

Application Whitelisting: The Must Have Technology for Security and Compliance Today by McAfee, Inc.

September 03, 2009 - (Free Research)
In this webcast, learn ways to combat the malicious code of malware and trojans from McAfee's Stuart McClure. Gain insight into how application whitelisting, a means of providing security with less overhead without negative performance impact, can aid your compliance initiatives while not raising operational costs. 
(WEBCAST) READ ABSTRACT |

Backup and Recovery for Microsoft Exchange Server - Data Domain Deduplication Storage Best Practices Guide by Data Domain

May 08, 2009 - (Free Research)
In many companies, Microsoft Exchange is now commonly viewed as a mission-critical application. Protecting Exchange information is critical and backup is still the primary method used. This paper focuses on the traditional backup and recovery practices for Microsoft Exchange Server along with solutions from Data Domain. 
(WHITE PAPER) READ ABSTRACT |

Recovery Manager for Active Directory by ScriptLogic Corporation

April 10, 2009 - (Free Research)
Human error and hardware or software failures can easily corrupt Active Directory. AD objects can often be modified or deleted by mistake and faulty scripts can overwrite attributes. The result is unplanned system downtime and lost user productivity. 
(TRIAL SOFTWARE) READ ABSTRACT |

MessageStats Version 6.5.1 - Exchange Server Reporting and Analysis by ScriptLogic Corporation

April 10, 2009 - (Free Research)
MessageStats simplifies management of Exchange helping IT administrators to improve performance, increase efficiencies and plan for capacity requirements. 
(TRIAL SOFTWARE) READ ABSTRACT |

Presentation Transcript: Getting There From Here: Delivering Unified Communications to Your Organization by IBM

September 17, 2009 - (Free Research)
This presentation explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

PODCAST: Getting There From Here: Delivering Unified Communications to Your Organization - Part 1 by IBM

September 10, 2009 - (Free Research)
This podcast explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs. 
(PODCAST) READ ABSTRACT |

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