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Fast Track ERP Implementation: Advice from the Field by IFS June 19, 2009 - (Free Research) ERP implementations don't have to take months or years. This white paper discusses how Colfax Corp. implemented IFS Applications in as little as nine weeks. It presents a case study of Colfax's complex but rapid rollout, and offers fast tracking tips from Colfax Business Analyst Jay Michael.  (WHITE PAPER) READ ABSTRACT |

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.  (CASE STUDY) READ ABSTRACT |

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service by BlackBerry February 26, 2009 - (Free Research) In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company.  (CASE STUDY) READ ABSTRACT |

Leveraging Social Media to Drive Retail Sales and Enhance Customer Experience by Wipro Technologies December 17, 2009 - (Free Research) Read this article for an examination of three considerations for social media: social media driving revenue, customer experience and tracking and using social media measurement tools.  (WHITE PAPER) READ ABSTRACT |

Free Tool: IP Address Tracker (IPAT) by SolarWinds, Inc. October 20, 2009 - (Free Research) Our new IP Address Tracker frees you from the evils of spreadsheets, delivering powerful and simple-to-use features that give you a unified view of your IP address space and that enable you to manage it -- for free! IP Address Tracker makes it easy to track an unlimited number of IP addresses, see which ones are in use and which are not, and more.  (PRODUCT OVERVIEW) READ ABSTRACT |

Spend Analytics: A Foundation for Procurement Performance Management by SAP America Inc October 08, 2008 - (Free Research) Read this white paper from SAP for an interview with Kathleen Wilhide, research director of IDC’s Compliance and Business Performance Management Solutions program.  (WHITE PAPER) READ ABSTRACT |

Reduce CPU Usage with 'SMART' SQL by BMC Software, Inc November 30, 2009 - (Free Research) This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.  (WHITE PAPER) READ ABSTRACT |

ChangeAuditor for Active Directory - Free Trial! by ScriptLogic Corporation April 10, 2009 - (Free Research) Microsoft Active Directory, File Systems and Exchange are part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor is the answer.  (TRIAL SOFTWARE) READ ABSTRACT |

Selling to the C-Level: How to Convince Company Leaders to Buy by ZoomInfo November 09, 2009 - (Free Research) This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.  (WHITE PAPER) READ ABSTRACT |

For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc. September 16, 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.  (CASE STUDY) READ ABSTRACT |

Dell's SMART Approach to Workload Automation by BMC Software, Inc April 17, 2009 - (Free Research) This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.  (WHITE PAPER) READ ABSTRACT |

A Case to Optimize by CDW Corporation September 08, 2009 - (Free Research) A business manager identifies an urgent need for a software application and requests a server to run the new application. Then the server provisioning process kicks off. Read this short whitepaper to learn about new techniques and technologies that can enable your business to cut through so much of the red tape involved in adding new applications.  (WHITE PAPER) READ ABSTRACT |

Controlling the Cost of Audio Conferencing by Citrix Online September 10, 2009 - (Free Research) This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it.  (WHITE PAPER) READ ABSTRACT |

Samsung Electronics France Reduced DSO and Improved Invoice Tracking with Esker DeliveryWare by Esker Inc. July 10, 2009 - (Free Research) When Samsung Electronics France needed an automated solution for processing and sending 250,000 invoices per year from its SAP solution, they chose Esker DeliveryWare. This project, carried out by Esker Certified Partner, Aegis, reduced time involved in collecting customer payments by over 10% and enabled invoice tracking.  (CASE STUDY) READ ABSTRACT |

Giving Nurses More Time to Care by LogMeIn, Inc. September 16, 2009 - (Free Research) The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.  (CASE STUDY) READ ABSTRACT |

Inexpensive & Easy Fast Track to Spreadsheet Compliance Corporate Information by Datawatch Corporation December 10, 2009 - (Free Research) This paper presents an alternative approach to spreadsheet compliance that leverages the investment in existing business systems by using existing reports instead of databases or rekeying data as sources for spreadsheets. Read on to learn more about this new approach and how Datawatch can provide a fast solution to these spreadsheet problems.  (WHITE PAPER) READ ABSTRACT |

Dell Asset Management by Dell, Inc. and Intel October 07, 2009 - (Free Research) Dell Asset Management service provides an intuitive, easy-to-use asset management solution for today’s highly distributed environments. Delivered as a SaaS-enabled solution, Dell Asset Management leverages the Internet to discover and manage your company’s Microsoft® Windows notebooks and desktops, printers, routers, switches, servers and more.  (DATA SHEET) READ ABSTRACT |

Introduction to GPS and Blackberry by BlackBerry January 12, 2009 - (Free Research) In this webcast you will learn that Global Positioning System (GPS) is a series of 24 geosynchronous satellites that continually transmit position information.  (WEBCAST) READ ABSTRACT |

Desktop Authority Password Self-Service Version 4.1.1 - Free 30 Day Trial! by ScriptLogic Corporation April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.  (TRIAL SOFTWARE) READ ABSTRACT |

Reducing Costs with Efficient Operations: A Fast Track to More Working Capital by SAP AG July 01, 2007 - (Free Research) Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors.  (WHITE PAPER) READ ABSTRACT |

Desperate Times Call for Strategic Measures, Part II by Atos Origin November 04, 2009 - (Free Research) This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.  (WHITE PAPER) READ ABSTRACT |

Storage Systems & Storage Management Track: Thin Provisioning: Keys for Using it to Your Best Advantage by 3PAR August 01, 2009 - (Free Research) Thin provisioning is not new, but there is still confusion about how it works and how to best use it in the data center. In this presentation transcript, Jeff Byrne, Senior Analyst and Consultant, Taneja Group and Christine Taylor, Analyst, Tenaja Group, outline the various approaches and technologies behind thin provisioning.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Storage Systems & Storage Management Track: New Developments in Scale-out vs. Scale-up Data Storage by 3PAR August 01, 2009 - (Free Research) In this presentation transcript, Brian Greenberg, President and CEO, General System Dynamics, explores the distinctions between scale-out and scale-up systems, major use cases for this technology and an assessment of new scale-out/clustered storage systems from major vendors.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Storage Systems & Storage Management Track: The Truth about Virtualizing Storage by 3PAR August 01, 2009 - (Free Research) In this presentation transcript, Marc Staimer, Founder and CDS, Dragon Slayer Consulting, will explain the practical benefits of storage virtualization, including how to assess your environment to determine the cost-effectiveness of virtualization.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Storage Systems & Storage Management Track: Right-sizing Primary Data by 3PAR August 01, 2009 - (Free Research) Most companies allow far too much data to reside on expensive primary storage. In this presentation transcript, Anne Skamarock Research Director, FOCUS, discusses the most effective methods for reducing and managing the data footprint on primary storage -- including tools and techniques.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

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