This paper explains various features (Softkeys) available to the phone while in a call state. 

Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. 

Did you know that there are powerful technologies embedded in Cisco IOS that can significantly simplify managing your network? You probably already have them on your network, now you just need to unlock their potential. Join SolarWinds Head Geek, Josh Stephens, as he shares his favorite secrets to best leverage IOS in your environment. 

In large networks, the sheer number of permission settings makes it almost impossible to gain a clear overview of overall security, and checking that all those permission are in compliance with corporate and regulatory standards is a Herculean task. 

Whether the economy is doing well or not, business leaders are always looking for the technological edge to bump up productivity and get more out of their workers. But new innovations always introduce new risks. The hallmark of a good C-level executive is the ability to balance the benefit of innovation with solid risk mitigation. 

It sounds simple, but just try to figure out who accessed your confidential data yesterday. IT management standards insist on it, compliance standards require it, but can you deliver? 

Manchester College had phone and voicemail systems that had outlived their life expectancy. CDW implemented an advanced unified communications system that brought their phone and voicemail into the 21st century. 

This guide is designed to offer some basic guidelines for performance and hardware when comparing Vyatta open routing and security solutions and the Cisco ISR and ASA product families. 

Getting data moved over to a new server is more than merely copying the most recent files and folders to that machine. File security, permissions, shared folders and local groups facilitating access need to be maintained. 

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. 

Growth rises on the horizon for many small businesses, and one seizes the day, expansion often occurs rapidly. Preparation is crucial to success. What tools are required for a company with 20 employees, for example, to grow to 100 employees within a year? Read this paper to learn more... 

In today’s era of borderless networks, minimizing your exposure to outside threats is more crucial than ever. In this video, discover how to reduce the potential attack surfaces available to data thieves without buying any new hardware or software. Learn the latest methods employed by hackers to gain access to your network and how to eliminate them