This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9. 

Download your free trial of IBM Rational Quality Manager V2, a collaborative, Web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects. 

This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call. 

Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals. 

MP Studio provides powerful Management Pack authoring, testing, tuning, version control, auditing and documentation. Key features like bulk override management and MP impact analysis speed System Center Operations Manager implementation and upgrade. 

The last thing network security managers need is more complicated management systems to learn. There are four management keys to an IPS solution: Speed of initial set-up; Ease of ongoing management; Flexible management interfaces; and IPS management scalability. This paper will take a good hard look at each of these manageability components. 

This paper provides an overview of Platform HPC Workgroup Manager (HPC-WM). HPC-WM dramatically simplifies both the installation and ongoing management of Linux clusters, making them accessible to even the smallest organizations. 

This white paper discusses risk management as a key process in designing security architectures, including a better way for security managers to approach the security ROI issue. 

KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead. 

The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more. 

Silect Software understands the complexity faced when deploying or maintaining a corporate-wide management platform. Read this whitepaper to learn how to increase your system ROI with the management solutions from Silect Software.