Call Center Scheduling Software White Papers, Call Center Scheduling Software Software, Call Center Scheduling Software Research, Hardware and Services

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 29, 2009 - (Free Research)

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

(PRESENTATION)

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Podcast: Integrating Customer Contact Preferences into your CRM System by Gryphon Networks

December 14, 2009 - (Free Research)

This podcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.

(PODCAST)

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Integrating Customer Contact Preferences into your CRM System by Gryphon Networks

December 14, 2009 - (Free Research)

This webcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.

(WEBCAST)

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Virtualization For Better, Faster, More Cost-Effective Quality Assurance by Hewlett-Packard Company

April 01, 2008 - (Free Research)

Read this white paper to learn how adding Surgient VQMS to HP Quality Center helps you centrally manage and allocate test lab resources from HP Quality Center across multiple and distributed teams according to business policies and quotas, and more.

(WHITE PAPER)

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SMART Steps Toward Consolidated Workload Automation by BMC Software, Inc

April 17, 2009 - (Free Research)

BMC CONTROL-M is a powerful WLA (Workload automation) solution that should be in consideration for any WLA consolidation project.

(WHITE PAPER)

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VUE Software: Insurance Commission & Incentive Compensation Management by CSSI

VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.

(SOFTWARE PRODUCT)

Data Center Lifecycle Management with Sun™ Ops Center by Sun Ops Center

September 29, 2009 - (Free Research)

Sun Ops Center cuts through the complexity of today’s datacenters with single-pane-of-glass management. It is a single, comprehensive, end-to-end system management tool that integrates physical and virtual management across the hardware/software stack and the entire system lifecycle.

(WHITE PAPER)

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Workload Automation in 2 Minutes by BMC Software, Inc

July 29, 2009 - (Free Research)

Running multiple, disparate job scheduling solutions can cost your company a lot of unneeded expense. See how BMC CONTROL-M gives you a single point of control for all your jobs, across all platforms and applications. Watch a 2-minute overview of BMC CONTROL-M and make the switch to enterprise workload automation.

(WEBCAST)

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Syberworks Learning Management System Product Suite by SyberWorks, Inc.

March 01, 2008 - (Free Research)

This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.

(WHITE PAPER)

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HotSchedules Customer Case Study by Dell and Microsoft

December 2008 - (Free Research)

In this case study read how Hot Schedules needed to design and deploy a new data center infrastructure that could accommodate rapid annual business growth while also controlling hardware acquisition and power consumption costs.

(CASE STUDY)

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Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling by BMC Software, Inc

April 2009 - (Free Research)

Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.

(WHITE PAPER)

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Video Whitepaper: Managing Risk and Uncertainty - An Executive's Guide to Integrated Business Planning by Oracle Corporation

November 2009 - (Free Research)

A time of unprecedented market volatility and competition calls for a new business strategy. View this video white paper to learn how integrated business planning can help your company align strategic, operational, and financial plans.

(VIDEO)

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EVault SaaS - World-class online backup service offerings packaged to fit your business by i365, A Seagate Company

November 2009 - (Free Research)

EVault SaaS is our automated online backup and recovery offering that provides secure, reliable, efficient protection of your organization’s critical data, directly through the Internet. With EVault SaaS, you get a world-class data protection infrastructure that lets you safeguard your data without additional capital or IT expenses.

(DATA SHEET)

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Microsoft Business Productivity Online Suite: Highly Secure & Reliable Cloud Services by Microsoft

November 2009 - (Free Research)

Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud.

(VIDEO)

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North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by HP, Vmware and AMD

July 2008 - (Free Research)

Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.

(CASE STUDY)

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Hurwitz: Virtualization is Not a Silver Bullet by CA

October 2009 - (Free Research)

Read this white paper for a discussion of the many benefits of virtualization, how it has evolved, and how it intersects with data center optimization strategies.

(WHITE PAPER)

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Earned Value Lite: Making Earned Value Management Work for Every Project by Oracle Corporation

May 2009 - (Free Research)

Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget.

(WHITE PAPER)

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Cutting Costs Through Workload Automation by BMC Software, Inc

October 2009 - (Free Research)

Join BMC's John McKinney with featured speaker Milind Govekar, Gartner analyst, for an informative webcast reinforcing the cost-cutting benefits of workload automation.

(WEBCAST)

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Staying in Control When Requirements Change: Learn Ways to Keep Schedules and Costs in Line by IBM

October 2009 - (Free Research)

An effective change management process can help you better identify how alterations will affect cost and schedule so you can keep them in control. This paper will explore change management approaches and how you can use IBM Rational® solutions to manage changes to development, system and IT artifacts.

(WHITE PAPER)

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Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company

October 2008 - (Free Research)

This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.

(WHITE PAPER)

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Dell's SMART Approach to Workload Automation by BMC Software, Inc

April 2009 - (Free Research)

This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.

(WHITE PAPER)

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Solutions for Small to Medium Data Centers by APC

October 2009 - (Free Research)

APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.

(WHITE PAPER)

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Deploying Simple, Cost-Effective Disaster Recovery with Dell and VMware by Dell and VMware

March 2009 - (Free Research)

Dell and VMware have partnered to offer a cost-effective, high-availability architecture based on Dell™ server and storage clusters and VMware® vCenter Site Recovery Manager (SRM) - one designed to minimize scheduled and unscheduled downtime.

(WHITE PAPER)

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Desktop Authority Image Center Version 3.0 by ScriptLogic Corporation

April 2009 - (Free Research)

How many hours/days does it take to get new PC's prepared for a new employee? What happens when 100 new PC's arrive? Is your desktop management plan missing a key ingredient? Let us help.

(TRIAL SOFTWARE)

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Automation on Demand: Creating an Efficient and Cost Effective AP Solution by Esker Inc.

July 2009 - (Free Research)

This paper presents a solution that leverages comprehensive document process automation to deliver the advantages of paperless invoice processing as an on-demand service. It highlights the opportunity to shift ROI from the project level to the document level (capital versus operational expense) and realize automation benefits immediately.

(WHITE PAPER)

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