Call Center Equipment White Papers, Call Center Equipment Software, Call Center Equipment Research, Hardware and Services

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge

December 2008 - (Free Research)

Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.

(WHITE PAPER)

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Communications Skills for Remote Support by LogMeIn, Inc.

September 2009 - (Free Research)

A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.

(WHITE PAPER)

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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 2009 - (Free Research)

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

(PRESENTATION)

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Increase Profits and Customer Satisfaction in the Communications Industry by Infor CRM

December 2008 - (Free Research)

Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.

(WHITE PAPER)

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Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation

September 2009 - (Free Research)

When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.

(CASE STUDY)

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NEMA Electrical Enclosures & Industrial Cabinets by AutomationDirect

AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.

(HARDWARE PRODUCT)

Power and Cooling Capacity Management for Data Centers by APC

January 2007 - (Free Research)

This paper describes the principles for achieving power and cooling capacity management.

(WHITE PAPER)

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Programmable Logic Controller Product Lines (PLCs) by AutomationDirect

Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.

(HARDWARE PRODUCT)

Preventive Maintenance Strategy for Data Centers by APC

February 2009 - (Free Research)

This white paper describes the types of PM services that can help safeguard the uptime of data centers and IT equipment rooms.

(WHITE PAPER)

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Implementing a PLC Calibration Routine to Ensure Accurate Instrument Readings by AutomationDirect

May 2008 - (Free Research)

The calibration method described in this article can be applied to any analog measurement such as pressure, amperage, weight, length or force.

(WHITE PAPER)

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Guidelines for Specification of Data Center Power Density by APC

January 2005 - (Free Research)

Specifying data center density has yet to conform to an established standard within the industry. This paper describes the science and practical application of an improved method for the specification of power and cooling infrastructure for data centers.

(WHITE PAPER)

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The Power/Density Paradox: The Result of High Density without Power Efficiency by Nexsan Technologies

November 2009 - (Free Research)

The power/density paradox hinders end users from utilizing the very floor space that high density systems were intended to conserve. This brief explores what the power/density paradox is and how IT professionals can mitigate the risk.

(WHITE PAPER)

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Data Center Facilities IT Handbook, Ch 4 - Data Center Design and Build Out by Dell, Inc. and Intel

August 2009 - (Free Research)

A successful data center construction or renovation project requires managers to carefully follow each phase of the process - design, construction, review and acceptance. Read this eBook Chapter to learn more.

(EBOOK)

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Deploying High-Density Zones in a Low-Density Data Center by APC

January 2008 - (Free Research)

This white paper details how self-contained high-density zones enable a reliable operation of high-density equipment without impacting a low-density data center.

(WHITE PAPER)

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Redefining the Economics of Running the Modern Data Center by Eaton Corporation

September 2009 - (Free Research)

The cost of operating the data center is outpacing the cost of IT resources themselves. High-density equipment pressures power and cooling systems to the max. Learn of the new approaches and technologies that are redefining the economics of running the modern data center.

(WHITE PAPER)

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Go Green with Ease: Five Steps for Small IT Shops by Cisco Systems, Inc.

February 2009 - (Free Research)

Smart information technology (IT) practices reduce the environmental impact of conducting business, and help small and medium-sized businesses (SMBs) reduce expenses.

(WHITE PAPER)

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Dell Data Center 360 - Interactive Video Tour by Dell, Inc. and Intel

November 2009 - (Free Research)

The demands on your data center are constantly increasing, and with data growing even fifty-fold in three years, how can you stay ahead? How can you optimize your data center? Take this interactive data center tour and learn more.

(INFORMATION CENTER)

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What’s Really “Green” in a Data Center? by IBM

November 2009 - (Free Research)

Robert McFarlane, Principal Data Center and Financial Trading Floor Consultant, runs through what it means to really have a green data center and offers suggestions on what you can do to get there.

(VIDEO)

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Improve Energy Efficiency and Manage Power Consumption with Windows Server 2008 R2 by Microsoft Corporation India Pvt Ltd

June 2009 - (Free Research)

Windows Server 2008 R2 is designed to provide better energy efficiency and performance by reducing power consumption and lowering overhead costs. Read this white paper to learn about the new features that deliver real energy savings opportunities for the enterprise.

(WHITE PAPER)

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Storage Efficiency: The Key to Green Storage Operation by Xiotech Corporation

August 2008 - (Free Research)

While energy consumption of overall data center operations and server-related equipment is generally understood, the story is quite different when it comes to storage systems. This paper offers practical advice on how to measure storage system efficiency and compares the efficiency numbers of several common storage solutions.

(WHITE PAPER)

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Podcast: Data Center Construction and Renovation by Dell, Inc. and Intel

November 2009 - (Free Research)

Listen to this podcast to learn key considerations for building a new data center. Receive strategies for each step of your infrastructure construction, from the data center design to finding the right contractor to carry out the project.

(PODCAST)

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Data Center Construction and Renovation by Dell, Inc. and Intel

November 2009 - (Free Research)

Watch this webcast to learn key considerations for building a new data center. Receive strategies for each step of your infrastructure construction, from the data center design to finding the right contractor to carry out the project.

(WEBCAST)

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MySpace Uses Fusion Powered I/O to Drive Greener and Better Data Centers by Fusion-IO

November 2009 - (Free Research)

MySpace knows better than anyone the high demands that consumers can make on application and web servers. It maintains two sets of servers depending on application transaction load. Even so, continued transaction growth on these servers was resulting in poor performance. MySpace decided to give Fusion-io a try.

(CASE STUDY)

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The Tangible Value of Server Virtualization by Dell India

December 2007 - (Free Research)

Virtualization is more than just a concept-- it is a concrete business strategy that can provide tangible value for companies in virtually any industry. Read this paper to learn more about Dell's virtual infrastructure solutions.

(WHITE PAPER)

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The Advantages of Row and Rack-Oriented Cooling Architectures for Data Centers by APC

February 2009 - (Free Research)

This paper contrasts room, row and rack architectures and shows why row-oriented cooling will emerge as the preferred solution for most next generation data centers.

(WHITE PAPER)

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