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Cashing in on Customer Intelligence in the Financial Services Industry by Infor CRM October 22, 2009 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Going Beyond Certification by Compellent January 01, 2009 - (Free Research) Check out this fact sheet on Compellent's Storage Center SAN. It's HCL-certified with VMware to ensure seamless integration and support. Read on to learn just how your organization can easily achieve the real-world benefits of virtualization.  (DATA SHEET) READ ABSTRACT |

9 Critical Steps in Designing Enterprise-Wide Feedback Systems by MarketTools, Inc. November 24, 2009 - (Free Research) This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.  (WHITE PAPER) READ ABSTRACT |

Integrating SAP Data in the Information System Using Open Source Data Integration by Talend February 10, 2009 - (Free Research) This Technical Note discusses Talend's data integration capabilities for SAP and covers Talend's SAP connectors, as well as additional SAP-dedicated tools.  (WHITE PAPER) READ ABSTRACT |

Warehouse Management Today: Balancing Financial Pressures and Growing Demands by SAP AG January 23, 2009 - (Free Research) This paper explains why a warehouse management system (WMS) is one of the key technologies required to create a successful adaptive supply chain network. This system enables the extended warehouse to sense and respond to a variety of business requirements and meet complex and changing customer needs.  (WHITE PAPER) READ ABSTRACT |

OEM Program eBook by SAP America Inc October 13, 2009 - (Free Research) Find out how to tap into a long-running program with over 750 OEM partners worldwide, and make SAP BusinessObjects market leading BI platform your own.  (EBOOK) READ ABSTRACT |

Key Trends in B2B Ecommerce by Elastic Path November 17, 2009 - (Free Research) Join Brian Walker as he discusses emerging trends within B2B eCommerce for you to use in evolving your own B2B online experience.  (WEBCAST)

Catalyst Telecom and Avaya Solutions Guide by Catalyst Telecom October 30, 2009 - (Free Research) Whatever challenges your business is facing, we've got a solution for that. When you partner with the leader in business communications solutions, you get more than just products. Read this eBook to learn the many benefits of employing Catalyst Telecom services and solutions.  (EBOOK) READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.  (WHITE PAPER) READ ABSTRACT |

CISCO Training - December 2009 by Global Knowledge December 11, 2009 - (Free Research) View the December issue of Cisco trainings available in this latest Nxtbook. Inside you'll find a complete listing of dozens of courses offered in routing and switching, data center and storage, optical networking, security and much more.  (TRAINING GUIDE) READ ABSTRACT |

ITSM guidance: ITIL V3 Update by SkillSoft Corporation August 07, 2009 - (Free Research) In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.  (VIDEO) READ ABSTRACT |

The Scoop on the New CCNA and CCNP Specializations by Global Knowledge September 22, 2009 - (Free Research) There has been a lot of interest among students lately on the details surrounding the CCNA (Cisco Certified Network Associate) specializations and their relationship with the corresponding CCNP specializations. The purpose of this white paper is to put all the information about these into one concise reference document.  (WHITE PAPER) READ ABSTRACT |

Solving the Mysteries of Subnetting by Global Knowledge October 2008 - (Free Research) Subnetting is a complicated topic that has confused students for a very long time, however, subnetting is an important topic for many different certifications with various vendors, including Cisco.  (WHITE PAPER) READ ABSTRACT |

Will New Mainframe Technologies Attract New Blood to the Platform? by BMC Software, Inc September 2009 - (Free Research) Wayne Kernochan discusses new and unique technologies on the mainframe that may be attractive to college graduates and job seekers.  (PODCAST) READ ABSTRACT |

Build Trust by Connecting Security Operations and Compliance by Tripwire, Inc. September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met.  (CASE STUDY) READ ABSTRACT |

Solutions Guide: Business Ready Configurations for Data Center Virtualization by Dell and VMware July 2009 - (Free Research) Business Ready Configurations for Virtualization are pre-configured, easy to order, bundled solutions that include Dell PowerEdge™ blade servers, Dell EqualLogic™ SAN, and VMware vSphere™. This white paper provides a detailed reference architecture for the Business Ready Configurations.  (WHITE PAPER) READ ABSTRACT |

Complete Security: Out of Reach or Attainable Goal? A Guide to Successfully Mitigating Risk by Solera Networks November 2009 - (Free Research) No security system will keep your organization absolutely secure. As long as assets exist on the network, you have to assume that some threat exists that is capable of finding and exploiting the vulnerabilities in your security. If it doesn’t exist today, it probably will tomorrow. Read this paper to learn a better way of thinking about security.  (WHITE PAPER) READ ABSTRACT |

eBook: IT in the Electronic Hospital by SearchCIO.com and SearchSecurity.com October 2009 - (Free Research) The federal government's push for electronic healthcare records has made data security even more pressing. This eBook takes a look at where healthcare IT leaders should begin and what they should watch out for as they move to embrace the HITECH Act and other initiatives. Read on to learn more.  (EBOOK) READ ABSTRACT |

Deliver Effective Governance for Identity and Access Management by IBM June 2009 - (Free Research) Organizations should consider a thorough approach to IAM governance that meets the requirements of discovering, documenting and analyzing user access; establishing a process for user access governance; ensuring that constraints help manage business conflict; enforcing policies; and continuous monitoring.  (WHITE PAPER) READ ABSTRACT |

ITIL Version 3 - What the Changes Could Mean to You by Global Knowledge December 2008 - (Free Research) As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.  (WHITE PAPER) READ ABSTRACT |

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge October 2008 - (Free Research) This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Application Whitelisting: The Must Have Technology for Security and Compliance Today by McAfee, Inc. September 2009 - (Free Research) Read this paper, which is a transcription of a presentation where speakers Stuart McClure, VP of Operations & Strategy, Risk & Compliance Business Unit, at McAfee Incorporated and Evelyn de Souza, Senior Manager, Risk & Compliance, at McAfee discuss application whitelisting and its benefits.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Effective Security with a Continuous Approach to ISO 27001 Compliance by Tripwire, Inc. July 2008 - (Free Research) In this white paper, learn how with Tripwire Enterprise, organizations can quickly achieve IT configuration integrity by proactively assessing how their current configurations measure up to specifications as given in ISO 27001.  (WHITE PAPER) READ ABSTRACT |

Enabling Software and SaaS Vendors to Gain Competitive Advantage: Partnering with SAP for Business Intelligence and Analytics to Achieve Rapid ROI by SAP America Inc November 2009 - (Free Research) On-premises software and SaaS vendors looking to provide BI and analytics functionality have a choice to develop their own components or to partner with an existing BI and analytics vendor. In this white paper, IDC presents evidence showing that a partnership with SAP can result in rapid ROI, improved productivity, innovation and more!  (WHITE PAPER) READ ABSTRACT |

Microsoft CRM Online Customer Montage by Microsoft December 2009 - (Free Research) In this three-minute video, two Microsoft Dynamics CRM Online customers discuss how this new software service is not only helping them be more effective in their sales and marketing groups, but is also being adapted and customized to offer solutions well beyond what CRM is typically used for.  (VIDEO) READ ABSTRACT |

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