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A Standard Approach to Process Documentation by Lombardi Software
December 21, 2009 - (Free Research)
Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
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Making the Case for BPM in 2010 by Lombardi Software
December 21, 2009 - (Free Research)
How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you.
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Mondial Assistance Group Shares Best Processes to Improve Quality, Efficiency by Lombardi Software
December 18, 2009 - (Free Research)
Mondial Assistant Group wanted to share best processes across their 28 global business units but they lacked a platform for sharing process knowledge. So they turned to Lombardi Blueprint, a hosted service that fosters easy collaboration among non-technical business users who want to document and analyze their processes. Read on to learn more.
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Presentation Transcript: Considerations for IT by Google Apps
December 15, 2009 - (Free Research)
Read this transcript of the 'Considerations for IT' podcast to learn why companies have chosen Google Apps to improve their IT infrastructures. Learn which technical and business factors drove one company to adopt this technology. Determine how this technology can be used in your IT environment to improve Web application performance.
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Collaboration Without Compromise by Microsoft Corporation India Pvt Ltd
October 01, 2009 - (Free Research)
This paper describes how the 2010, 2007, and 2003 versions of Office work together with the 2010, 2007, and 2003 versions of SharePoint technologies.
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Google Apps - Considerations for IT by Google Apps
December 10, 2009 - (Free Research)
Tune into this expert podcast to learn why companies have chosen Google Apps to improve their IT infrastructures. Learn which technical and business factors drove one company to adopt this technology. Determine how this technology can be used in your IT environment to improve Web application performance.
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Leveraging Linux with the IBM Client for Smart Work by Red Hat
December 04, 2009 - (Free Research)
Tune in to this IBM webcast (partnered with Red Hat) to hear experts discuss working smarter using Linux desktops and the cloud, Linux collaboration and the cloud, and overall customer value.
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Protecting Sharepoint With Double-Take Availability by Double-Take Software
October 14, 2009 - (Free Research)
Double-Take Availability provides the only complete protection solutions for your SharePoint implementations. It protects the data, customizations and Web Parts, SharePoint configuration and the server state. Download this paper to see how Double-Take Availability protects your Sharepoint implementations across the enterprise.
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Discover your Collaboration Destiny by IBM
October 05, 2009 - (Free Research)
Nearly every business has global connections, no matter the size. Learn how to successfully drive efficiency and flexibility in your company's collaboration solutions.
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Agile Development: Sure-Fire Ways to Fail When You Scale by VersionOne Inc.
September 2008 - (Free Research)
While there are many "how to" options to extending agile beyond a few teams, this white paper focuses on critical recommendations for organizations moving to full-scale agile development. Avoiding these pitfalls can mean the difference between...
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Enterprise Knowledge Workers: Understanding Risks and Opportunities by SAP America Inc
November 2007 - (Free Research)
Learn about collaboration-intensive knowledge work, IT challenges, and related costs. Enterprise workers need access to information across disciplines, better contextual information, and collaboration tools, to protect data int...
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ROI in Action by Polycom, Inc.
June 2009 - (Free Research)
In today's tough economy, Polycom cut more than $7 million in operating expenses all while increasing collaboration, heightening productivity and streamlining business processes. See how we did it.
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Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services by Microsoft
February 2009 - (Free Research)
annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.
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Achieving Service Excellence Across The Enterprise by Numara Software
February 2009 - (Free Research)
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2 by Microsoft
September 2009 - (Free Research)
Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.
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Microsoft Business Productivity Online Suite: Communicate Success by Microsoft
November 2009 - (Free Research)
So you want to supercharge your team's productivity? The key is to get them together. The tools you need are ready right now in the Microsoft Business Productivity Online Suite. Watch this informative video to learn about the myriad of features and benefits that this Microsoft solution has to offer.
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It's All about the Salesperson: Taking Advantage of Web 2.0 by Oracle Corporation
September 2008 - (Free Research)
This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
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