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Optimize your VMware protection strategy Leveraging Quantum Technology in a VMware Environment by Quantum Corporation

October 08, 2009 - (Free Research)
Organizations are often challenged by the need for a “mixed” data protection strategy that includes VCB or esXpress, agent-based backups of VMs, and backups of non-VMware systems. Quantum provides a broad portfolio of highly scalable disk and tape solutions designed to meet the data protection needs of any VMware environment. 
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Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG

February 01, 2008 - (Free Research)
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. 
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Assess Your Computer's Risks with Sophos by Sophos Inc.

February 2008 - (Free Research)
The Endpoint Assessment Test is a free tool that scans a computer and assesses whether it is a security risk to your organization. Download it and discover the risks that your company's endpoints are hiding. 
(TRIAL SOFTWARE)

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation

January 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 
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Data Modeling Tools Compared: Embarcadero ER/Studio v. CA Erwin by Embarcadero Technologies, Inc.

November 2009 - (Free Research)
In this podcast, learn how two leading data modeling tools compare and how utilizing advanced data modeling improves productivity, standards compliance and knowledge sharing. 
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Presentation Transcript: Don't Fight Your Data Modeling Tool - Migrate from CA ERwin to Embarcadero ER/ Studio by Embarcadero Technologies, Inc.

July 2009 - (Free Research)
This presentation transcript compares two leading data modeling tools and demonstrates how advanced data modeling improves productivity, standards compliance and knowledge sharing. 
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Don't Fight Your Data Modeling Tool: Migrate from CA Erwin to Embarcadero ER/Studio by Embarcadero Technologies, Inc.

November 2009 - (Free Research)
In this webcast, learn how two leading data modeling tools compare and how utilizing advanced data modeling improves productivity, standards compliance and knowledge sharing. 
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Configuration Management: Creating a functional CMDB is achievable in your lifetime by Numara Software

February 2009 - (Free Research)
In this webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara FootPrints Configuration Management takes the pain and time out of creating and maintaining a functional CMDB. 
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INERGY Automotive Systems Increases Network Performance and Enterprise Security while Realizing a Rapid Return on Investment by Blue Coat

April 2009 - (Free Research)
Read this case study to discover how INERGY Automotive Systems enhanced overall security, protected business-critical applications, diminished need to expand WAN bandwidth, and optimized access to centralized systems and applications by implementing successful data and network convergence using Blue Coat Intelligence solutions. 
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Remotely Manage Wired and Wireless PCs from the Same IT Console by Intel Corporation

August 2008 - (Free Research)
In this whitepaper learn about the latest notebook and desktop PCs with Intel vPro technology. It builds on proven capabilities to enable even greater proactive security, enhanced maintenance, and improved remote management. 
(WHITE PAPER)

Clinical Financial Services Uses i365 to Reduce Its DR Risk and Reassure Clients by i365, A Seagate Company

November 2009 - (Free Research)
When Clinical Financial Services, LLC needed to reduce its disaster recovery risk and reassure their clients, they turned to i365. Their solution was EVault SaaS plus Agent plug-ins for Microsoft Exchange and SQL Servers and Open Transaction Manager working in conjunction with EVault Remote Disaster Recovery service. 
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How to "MAP" Your Infrastructure for Windows 7 and Server 2008 by Global Knowledge

November 2009 - (Free Research)
The Microsoft Assessment and Planning (MAP) Toolkit is a powerful inventory, assessment, and reporting tool that can securely inventory small or large IT environments without requiring the installation of any agent software. This paper explains how to utilize it to "map" your infrastructure for Windows 7 and Server 2008. 
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New Security Solutions Using Intel vPro Technology by Intel Corporation

April 2009 - (Free Research)
To increase our ability to maintain, manage, and protect PCs while reducing management costs, Intel IT is undertaking a multi-year program to implement Intel vPro technology throughout our environment. Read this white paper for how they're doing it and the expected benefits your organization can also have with this process. 
(WHITE PAPER)

Intel Anti-Theft PC Protection Services Animation by Intel Corporation

April 2009 - (Free Research)
As more users move to notebooks, computer theft and loss are growing concerns. Now that Intel's Centrino 2 with vPro technology-based notebooks have Intel anti-theft technology, you can rest a little easier if yours is ever lost or stolen. And if the notebook is found or recovered, it's easy to reactivate and regain access to your data. 
(WEBCAST)

Enterprise Performance Management - Financial Excellence and Beyond by SAP AG

February 2008 - (Free Research)
Read why top CFOs are shifting from their traditional financial role dealing with standardized business processes and systems to that of change agent and strategic advisor to the CEO. 
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CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM

November 2009 - (Free Research)
This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. 
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Customer Relationship Management (SAP CRM) Application: Maximize Service Profitability by SAP AG

January 2009 - (Free Research)
The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue. 
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CRM and Social Networking: Engaging the Social Customer by Microsoft

June 2009 - (Free Research)
As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions. 
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Inside the Dell Equallogic™ PS Series iSCSI Storage Arrays by Dell, Inc.

July 2008 - (Free Research)
Built on patented peer storage architecture, the Dell EqualLogic PS Series of Internet SCSI (iSCSI) storage arrays offer high performance, reliability, intelligent automation, and seamless virtualization of storage to enable simplified enterprise storage deployment and management, and comprehensive data protection. 
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Virtually Effortless Backup for VMware Environments by FalconStor Software

March 2009 - (Free Research)
VMware Consolidated Backup (VCB) improves virtual server backup, but there are a number of limitations. FalconStor Software has a solution that works with VCB while overcoming these limitations. Using this solution, you can quickly and efficiently back up virtual machines and retain transactional consistency, without management complexity. 
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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc

June 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Security Reporter Version 3.6.3 by ScriptLogic Corporation

April 2009 - (Free Research)
In large networks, the sheer number of permission settings makes it almost impossible to gain a clear overview of overall security, and checking that all those permission are in compliance with corporate and regulatory standards is a Herculean task. 
(TRIAL SOFTWARE) READ ABSTRACT |

Overcoming the challenges of fax orders to drive customer satisfaction by Esker Inc.

October 2009 - (Free Research)
This case study examines how a global healthcare products company turned to the Esker SaaS document processing automation solution to streamline to help eliminate the challenges associated with manual data entry and paper routing. 
(CASE STUDY) READ ABSTRACT |

Lumension Vulnerability Scanner Offer by Lumension

March 2009 - (Free Research)
This network-based scanning utility provides comprehensive visibility into the IT environment through in-depth scans and the automated discovery of all assets, both managed and unmanaged. Scan up to 25 nodes. 
(ASSESSMENT TOOL) READ ABSTRACT |

How Successful Manufacturing ERP Selections Are Made: The Top Things to Look for, Look at, and Look beyond When Evaluating an ERP Purchase by IQMS

December 2008 - (Free Research)
This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future. 
(WHITE PAPER) READ ABSTRACT |

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