This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. 

This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%. 

City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue. 

In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path. 

Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing. 

Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. 

Organizations seeking solutions that provide high-performance access while addressing security needs can leverage fixed mobile convergence (FMC) systems to enhance communication. This document explores why your organization should implement an FMC solution, the benefits of FMC and considerations for methods of implementation. 

Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management. 

Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing. 

Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases. 

Interact and learn, virtually, at Quest Connect '09. With 67 webcasts in three session halls, we're bringing content that directly benefits the way you do business - right to your desk. 

Mobile unified communications can take many forms, but it is essentially defined by the ability to deliver all the communication options of the office desk to workers outside the office. This pocket E-Guide details how to alleviate cost pain points of communications by implementing various aspects of mobile and unified communications.