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Enterprise Performance Management - Financial Excellence and Beyond by SAP AG February 01, 2008 - (Free Research) Read why top CFOs are shifting from their traditional financial role dealing with standardized business processes and systems to that of change agent and strategic advisor to the CEO.  (WHITE PAPER) READ ABSTRACT |

Clinical Financial Services Uses i365 to Reduce Its DR Risk and Reassure Clients by i365, A Seagate Company November 13, 2009 - (Free Research) When Clinical Financial Services, LLC needed to reduce its disaster recovery risk and reassure their clients, they turned to i365. Their solution was EVault SaaS plus Agent plug-ins for Microsoft Exchange and SQL Servers and Open Transaction Manager working in conjunction with EVault Remote Disaster Recovery service.  (CASE STUDY) READ ABSTRACT |

How to "MAP" Your Infrastructure for Windows 7 and Server 2008 by Global Knowledge November 05, 2009 - (Free Research) The Microsoft Assessment and Planning (MAP) Toolkit is a powerful inventory, assessment, and reporting tool that can securely inventory small or large IT environments without requiring the installation of any agent software. This paper explains how to utilize it to "map" your infrastructure for Windows 7 and Server 2008.  (WHITE PAPER) READ ABSTRACT |

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.  (CASE STUDY) READ ABSTRACT |

Remotely Manage Wired and Wireless PCs from the Same IT Console by Intel Corporation August 2008 - (Free Research) In this whitepaper learn about the latest notebook and desktop PCs with Intel vPro technology. It builds on proven capabilities to enable even greater proactive security, enhanced maintenance, and improved remote management.  (WHITE PAPER)

School Bus Operator Drives Competitive Advantage with Blackberry Solution by BlackBerry February 2009 - (Free Research) Southland Transportation, providing school bus and other transportation services, deployed BlackBerry® smartphones, with a custom-built application, to their drivers so they can report road conditions and delays quickly and easily providing timely and accurate updates for everyone.  (CASE STUDY) READ ABSTRACT |

File System Auditor Version 2.0.8 - Free 30 Day Trial! by ScriptLogic Corporation April 2009 - (Free Research) It sounds simple, but just try to figure out who accessed your confidential data yesterday. IT management standards insist on it, compliance standards require it, but can you deliver?  (TRIAL SOFTWARE) READ ABSTRACT |

New Security Solutions Using Intel vPro Technology by Intel Corporation April 2009 - (Free Research) To increase our ability to maintain, manage, and protect PCs while reducing management costs, Intel IT is undertaking a multi-year program to implement Intel vPro technology throughout our environment. Read this white paper for how they're doing it and the expected benefits your organization can also have with this process.  (WHITE PAPER)

Intel Anti-Theft PC Protection Services Animation by Intel Corporation April 2009 - (Free Research) As more users move to notebooks, computer theft and loss are growing concerns. Now that Intel's Centrino 2 with vPro technology-based notebooks have Intel anti-theft technology, you can rest a little easier if yours is ever lost or stolen. And if the notebook is found or recovered, it's easy to reactivate and regain access to your data.  (WEBCAST)

Secure Copy Version 5.0.2 - Data Migration Solution: Free 30 Day Trial! by ScriptLogic Corporation April 2009 - (Free Research) Getting data moved over to a new server is more than merely copying the most recent files and folders to that machine. File security, permissions, shared folders and local groups facilitating access need to be maintained.  (TRIAL SOFTWARE) READ ABSTRACT |

CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM November 2009 - (Free Research) This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.  (WHITE PAPER) READ ABSTRACT |

Customer Relationship Management (SAP CRM) Application: Maximize Service Profitability by SAP AG January 2009 - (Free Research) The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.  (ARTICLE) READ ABSTRACT |

SEPATON Addresses Backup of Virtualized Servers by SEPATON April 2008 - (Free Research) SEPATON is among the growing list of vendors to join the VMware Technical Alliance Partner (TAP) Program. SEPATON has its sights set on solving the backup challenges of virtual server implementations - in particular, VMware environments - with VTL.  (ANALYST BRIEF) READ ABSTRACT |

EVault SaaS - World-class online backup service offerings packaged to fit your business by i365, A Seagate Company November 2009 - (Free Research) EVault SaaS is our automated online backup and recovery offering that provides secure, reliable, efficient protection of your organization’s critical data, directly through the Internet. With EVault SaaS, you get a world-class data protection infrastructure that lets you safeguard your data without additional capital or IT expenses.  (DATA SHEET) READ ABSTRACT |

Virtualization For Better, Faster, More Cost-Effective Quality Assurance by Hewlett-Packard Company April 2008 - (Free Research) Read this white paper to learn how adding Surgient VQMS to HP Quality Center helps you centrally manage and allocate test lab resources from HP Quality Center across multiple and distributed teams according to business policies and quotas, and more.  (WHITE PAPER) READ ABSTRACT |

CRM and Social Networking: Engaging the Social Customer by Microsoft June 2009 - (Free Research) As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.  (WHITE PAPER) READ ABSTRACT |

BMC Helps Dell IT Automate by BMC Software, Inc November 2009 - (Free Research) BMC helped the Dell IT group to consolidate job scheduling and job monitoring within a single dashboard, reduce by 75 percent the number of IT administrators needed for patch management, and accelerate trouble-ticket resolution with automation. Watch the customer video.  (WEBCAST) READ ABSTRACT |

Deploying Simple, Cost-Effective Disaster Recovery with Dell and VMware by Dell and VMware March 2009 - (Free Research) Dell and VMware have partnered to offer a cost-effective, high-availability architecture based on Dell™ server and storage clusters and VMware® vCenter Site Recovery Manager (SRM) - one designed to minimize scheduled and unscheduled downtime.  (WHITE PAPER) READ ABSTRACT |

Virtually Effortless Backup for VMware Environments by FalconStor Software March 2009 - (Free Research) VMware Consolidated Backup (VCB) improves virtual server backup, but there are a number of limitations. FalconStor Software has a solution that works with VCB while overcoming these limitations. Using this solution, you can quickly and efficiently back up virtual machines and retain transactional consistency, without management complexity.  (WHITE PAPER) READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.  (WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (CASE STUDY) READ ABSTRACT |

Endpoint Security Platform by Trend Micro, Inc. August 2009 - (Free Research) Check out this brief video to learn how Trend Micro is providing an integrated solution that addresses the complexity that results from companies that are more and more frequently combining security management and systems management teams.  (VIDEOCAST) READ ABSTRACT |

Enterprise Security Reporter Version 3.6.3 by ScriptLogic Corporation April 2009 - (Free Research) In large networks, the sheer number of permission settings makes it almost impossible to gain a clear overview of overall security, and checking that all those permission are in compliance with corporate and regulatory standards is a Herculean task.  (TRIAL SOFTWARE) READ ABSTRACT |

Overcoming the challenges of fax orders to drive customer satisfaction by Esker Inc. October 2009 - (Free Research) This case study examines how a global healthcare products company turned to the Esker SaaS document processing automation solution to streamline to help eliminate the challenges associated with manual data entry and paper routing.  (CASE STUDY) READ ABSTRACT |

Lumension Vulnerability Scanner Offer by Lumension March 2009 - (Free Research) This network-based scanning utility provides comprehensive visibility into the IT environment through in-depth scans and the automated discovery of all assets, both managed and unmanaged. Scan up to 25 nodes.  (ASSESSMENT TOOL) READ ABSTRACT |

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