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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Podcast - What Technology Buyers Want You To Know About Online Content by KnowledgeStorm, Inc
(E-mail this company)
February 27, 2006 - (Free Research)
This podcast summarizes, Define What's Valued Online, a new study which confirms what many technology marketers have instinctively suspected all along: Buyers of technology products consider Internet research essential to their ability to do their jobs. Listen to this podcast to learn about basic changes you can make to improve your online content.
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What Technology Buyers Want You to Know About Online Content by KnowledgeStorm, Inc
(E-mail this company)
December 13, 2005 - (Free Research)
A new study, Define What's Valued Online, confirms what many technology marketers have instinctively suspected all along: Buyers of technology products consider Internet research essential to their ability to do their jobs. Learn about basic changes you can make to improve your online content.
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Beyond Backup Ezine: Disaster Recovery Strategies for Branch Offices by Overland Storage
July 09, 2009 - (Free Research)
The July/August issue of CIO Decisions Ezine focuses on disaster recovery in remote and branch offices, especially in midmarket organizations. Read this issue to learn some great tips and techniques for increasing your remote workers' ability to bounce back after an unfortunate event.
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Router Essentials by Global Knowledge
October 2008 - (Free Research)
Build a basic foundation of knowledge about routers, the devices that allow you to move packets between networks, by reading this white paper.
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Five Best Practices for Unified Communications by AT&T Corp
October 2009 - (Free Research)
Enterprises can realize value from their UC programs by following some basic practices, such as allowing for sufficient up-front planning, finding the right champion, and establishing cross-functional teams to manage program implementation. This article provides basic guidelines for implementing a successful UC program. Read on to learn more.
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Geek Speak Webcast: Network Monitoring Fundamentals by SolarWinds, Inc.
October 2009 - (Free Research)
On this webcast I'm going to put on my drill sergeant's hat and we're going to learn the basics that every network engineer, server chick, network manager, or IT dude should know about managing networks. This is going to be a no-frills webcast where we focus on the fundamentals and making sure that we all understand them.
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CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER by Sun Microsystems, Inc.
June 2008 - (Free Research)
Recognizing the need to grow efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers on a single Sun SPARC Enterprise® T5440 server, reducing the number of physical machines needed to effectively deploy applications.
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Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services by Microsoft
March 2009 - (Free Research)
James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft® Business Productivity Online Standard Suite.
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Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent by Microsoft
September 2009 - (Free Research)
REEDS Jewelers is a full-service, multichannel jewelery retailer with 67 stores in the United States and an online presence. REEDS subscribed to Microsoft® Business Productivity Online Standard Suite, part of Microsoft Online Services, to give employees online access to the latest communications programs.
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Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services by Microsoft
February 2009 - (Free Research)
annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.
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Making Sense of Man-in-the-Browser: Strategies for Mitigating a Menacing Threat by RSA, The Security Division of EMC
October 2009 - (Free Research)
The increasing implementation of strong two-factor authentication has challenged fraudsters to develop new methods to target online users. One of the latest tactics fraudsters are employing is the use of Trojans to launch man-in-the-browser attacks. Read on to learn more about this type of attack and how to defend against it.
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Microsoft Online Services Business Value by Microsoft
June 2009 - (Free Research)
Microsoft® Online Services provide businesses with subscription-based Microsoft-hosted online services that offer access to rich communication, collaboration, and productivity applications from anywhere. Read this white paper to learn more.
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Presentation Transcript: Online Backup FAQ by i365, A Seagate Company
November 2009 - (Free Research)
Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this presentation transcript, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more.
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Avatars Proven to Increase Advertising Effectiveness by Humanity Interactive
September 2009 - (Free Research)
Blue Rain commissioned Humanity Online to create an avatar for their character "Marcus OneNote" that could act, react, and interact with visitors to the OneNote Ad and landing page of the community site for OneNote. Read on to learn how avatars are increasing advertising effectiveness.
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Introduction to Microsoft Dynamics CRM Online by Microsoft
September 2009 - (Free Research)
This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
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The Future of Authentication for Online Services by SafeNet, Inc.
November 2009 - (Free Research)
In this white paper, we take a look at how strong authentication can benefit eCommerce and online services. We will evaluate the risks that identity fraud, phishing and cybercrime pose for online service providers and discuss how strong user authentication can alleviate these risks.
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