When Clinical Financial Services, LLC needed to reduce its disaster recovery risk and reassure their clients, they turned to i365. Their solution was EVault SaaS plus Agent plug-ins for Microsoft Exchange and SQL Servers and Open Transaction Manager working in conjunction with EVault Remote Disaster Recovery service. 

The FACTS MANAGED CARE SUITE provides a full range of reports to help you manage your organization, design plan requirements, and control and monitor costs. 

Find out how Picis incorporated business intelligence (BI) reporting and analysis technology from SAP BusinessObjects in the development of the Picis CareSuite family of products. You'll also learn how they comprise best practice applications for automating and documenting their business and clinical processes in their acute care departments. 

In a dynamic virtual environment where things are constantly changing, your VM documentation efforts become out-of-date as soon as you begin the time-consuming process. 

This webcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe. 

Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. 

Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. 

Read this case study to learn how PharmaCorr turned to Esker DeliveryWare to transition to a less paper-centric process and read all the benefits PharmaCorr reaped from implementing Esker DeliveryWare, including better accessibility, visibility, lower costs and higher ROI. 

In this guide, OpenStorage best practices are examined and discussed to assist in eliminating the bottlenecks associated with deployment and functional testing of the solution. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

FACTS® 125™ is a fully automated and comprehensive system for the management of Section 125, Flexible Benefit plans. 

Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.