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Finding the Way Home: How to Design Your At-Home Agent Framework by inContact

December 01, 2009 - (Free Research)
Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results. 
(WEBCAST) READ ABSTRACT |

Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online

September 10, 2009 - (Free Research)
In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call. 
(WHITE PAPER) READ ABSTRACT |

Controlling the Cost of Audio Conferencing by Citrix Online

September 10, 2009 - (Free Research)
This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it. 
(WHITE PAPER) READ ABSTRACT |

Advancing Return on Investment Analysis for Government IT: A Public Value Framework by SAP AG

January 23, 2009 - (Free Research)
The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns. 
(WHITE PAPER) READ ABSTRACT |

Chapter 2: Re-make or Re-model – Cloud Developer Strategies by SearchSOA.com

October 07, 2009 - (Free Research)
Read the second chapter of the Cloud Computing E-Book and learn what developers should consider before moving applications to the cloud and to what extent they will have to re-think familiar go-to languages to make apps work in the cloud. 
(WHITE PAPER) READ ABSTRACT |

BPM Technology Taxonomy: A Guided Tour to the Application of BPM by SAP AG

March 01, 2009 - (Free Research)
This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM. 
(WHITE PAPER) READ ABSTRACT |

Web Lead Evaluation and Scoring Study by KnowledgeStorm, Inc (E-mail this company)

April 06, 2006 - (Free Research)
KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead. 
(WHITE PAPER) READ ABSTRACT |

Podcast - Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

March 07, 2006 - (Free Research)
The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. This podcast describes how marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. 
(PODCAST) READ ABSTRACT |

How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

October 2005 - (Free Research)
The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. 
(WHITE PAPER) READ ABSTRACT |

IT Excellence: Achieving Optimised Business Outcomes by SAP AG

February 2007 - (Free Research)
Information technology is ubiquitous in organizations, but what distinguishes top-notch IT from merely adequate IT? Read this article written by the Economist, to learn how leading companies enable IT to perform optimally. 
(WHITE PAPER) READ ABSTRACT |

Expand Your Reach: Mastering Multi-Modal Survey Research by SPSS Inc. Worldwide Headquarters

April 2009 - (Free Research)
Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak. 
(WEBCAST) READ ABSTRACT |

Load Testing 2.0 - The Next Generation of Load Testing for the Web 2.0 World by Gomez

July 2009 - (Free Research)
Read this paper to learn why Load Testing 2.0 solutions are needed and who benefits. Learn best practices to get business value out of advanced load testing features, the limits of load testing 1.0 solutions, how today's approach complements existing 1.0 solutions, and what factors are important for selecting successful Load Testing 2.0 solutions. 
(WHITE PAPER) READ ABSTRACT |

Continuous Innovation for Product and Service Leadership: An Approach Driven by Business Value by SAP America Inc

October 2009 - (Free Research)
The need to keep product and service offerings fresh is not a new concept in business today, but the new approach is involving a network of business partners and even customers in their quest to innovate. This process is called "continuous product and service innovation." 
(WHITE PAPER) READ ABSTRACT |

How CIOs can drive growth, business flexibility and innovation in a flex-pon-sive* company by IBM

April 2007 - (Free Research)
This white paper is a study on the business value of service-oriented architecture (SOA). What they found was that those companies moving to what we would call the flex-pon-sive* world were seeing the results in flexibility from SOA. 
(WHITE PAPER)

Presentation Transcript: Picking the Right Thin Client by Pano Logic, Inc

December 2009 - (Free Research)
This presentation transcript, featuring Brian Madden and Gabe Knuth, provides expert advice to help you select the right thin client for your environment. Learn which features are important and how to manage thin clients effectively. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Podcast- Picking the Right Thin Client by Pano Logic, Inc

November 2009 - (Free Research)
This podcast, featuring Brian Madden and Gabe Knuth, provides expert advice to help you select the right thin client for your environment. Learn which features are important and how to manage thin clients effectively. 
(PODCAST) READ ABSTRACT |

Managing the Amazon Elastic Compute Cloud with CA by CA

October 2009 - (Free Research)
Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management. 
(WHITE PAPER) READ ABSTRACT |

Desperate Times Calls for Strategic Measures: Get the most out of your SAP ERP System by Atos Origin

November 2009 - (Free Research)
In this paper a veteran SAP consultant argues why now is the perfect time implement a Business Process Lifecycle Management (BPLM) enabled ERP system. 
(WHITE PAPER) READ ABSTRACT |

Overview of Windows Search Technologies by Global Knowledge

February 2009 - (Free Research)
This paper helps us to understand the importance of desktop search tools fit in the universe of Microsoft search tools. 
(WHITE PAPER) READ ABSTRACT |

SEC Exam Survival Guide: Prepare in 12 Steps by Advent Software, Inc

August 2008 - (Free Research)
This Securities and Exchange Commission Exam Survival Guide provides you with the actions you can take to prepare for an SEC exam so that when the call comes, there is minimal stress and disruption to your firm. 
(WHITE PAPER)

Research Management Solutions: Bringing the Benefits of Automation to the Front Office by Advent Software, Inc

December 2008 - (Free Research)
How does a firm or fund manager assess his/her research management needs and choose the best solution? This document helps by identifying pain points in the research workflow that RMS must address, describing how RMS supports investment process and decision making, and highlighting key features to consider when evaluating RMS solutions. 
(WHITE PAPER)

Getting Exchange 2010 Archiving Right by Symantec Corporation

November 2009 - (Free Research)
This paper is designed to help organizations understand some of the nuances separating Symantec's Enterprise Vault and Exchange 2010 e-mail management capabilities with a focus on "how they do it" rather than "what they call it." It also highlights archive-specific use cases so organizations focus on the problems and solutions. 
(WHITE PAPER) READ ABSTRACT |

The iPhone is Here to Stay: What’s an Enterprise to do About it? by Sybase, Inc.

September 2009 - (Free Research)
Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store. 
(BROCHURE) READ ABSTRACT |

The Security Paradox: The First Global Study that Quantifies the Cost of Reactive Versus Proactive Security in a Midsize Organization by McAfee, Inc.

September 2009 - (Free Research)
Medium organizations around the globe are increasingly concerned about cyberthreats, and the rising number of incidents shared publicly certainly justifies their worries. At the same time, most organizations have frozen or cut their IT security budgets. Threats up, budgets down. This is what we call the “security paradox.” Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

SharePoint Customization Best Practices by Global Knowledge

December 2008 - (Free Research)
This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. 
(WHITE PAPER) READ ABSTRACT |

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