As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions. 

Consumer spending patterns undergo significant changes during an economic downturn. This paper presents the results of a worldwide study to assess how the current recession is affecting consumer spending. This information can help operators recognize the areas of greatest revenue potential in the months ahead and adjust accordingly. 

Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. 

Never has operational responsiveness, the pursuit of how continually and quickly to deliver maximum value to customers while deriving maximum profitability, been nearer the top of the business agenda. As this paper will demonstrate, harnessing business events, smart interpretation & fast response are definite objectives, and the need is immediate. 

The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers. 

Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets. 

With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond. 

Because employees on the move require consistent access to people and data, enterprises have invested heavily in communications. HP and Ericsson have combined their strengths to provide an innovative, standards-based framework to unify and consolidate all the elements of an enterprise communications infrastructure. 

The costs for power, cooling, server management and administration are now consuming more of IT budgets than even the cost for new hardware. In this IT Briefing, you'll learn about Citrix Essentials, Intel Xeon 5500, and HP ProLiant G6 for XenServer. 

In this webcast, viewers will discover a new combination of tools that can help them transform their IT systems into agile, virtual infrastructures. Discover how to leverage this approach for a quicker return on investment and reduced operations, management and networking costs. 

This new Quantum Leap Marketing white paper explores how to successfully market and sell services with Webinars so that you get maximum mileage out of your marketing budget. 

Management--Command and control from one location. Just enough may not be enough when it comes to security. But how much is enough? Find out how McAfee can help you stay protected without turning security into a full-time job. 

Virtualization technology presents a number of opportunities for driving capital and operational efficiency for SMBs. Read this brief paper to learn ten cost-saving strategies.