Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 

This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. 

Security considerations remain the single biggest limitation to more aggressive expansion of wireless device usage in many enterprises. This paper will explore some of the key criteria necessary in a mobile OS so that enterprise use of the device will not compromise the integrity of the company's security. 

This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. 

There are many products that can be used to send files from one location to another. These products range from free FTP solutions, all the way up to highly sophisticated (and very expensive) industry specific solutions for Electronic Data Interchange (EDI). Download this whitepaper to learn more about what you should look for in an FTP solution. 

ERP software is often criticized for being complex and difficult to use. Read this paper to learn how to evaluate ERP software for usability. 

This paper explores core principles companies can use to help them select a CRM system. 

This Podcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision. 

This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company. 

The RSA Authentication Decision Tree Tool is an interactive tool to help organizations understand, evaluate and select the most appropriate authentication solution to meet the needs of their users and their business. It provides a framework to help narrow the selection of authentication solutions based on five critical factors. 

This list features a selection of Data Security laws in the US. As Quantum is a computer storage company, we cannot be held responsible for the accuracy of this list. Please check with your local government or legal advisors on the laws in your own location. Thank you. 

This presentation covers every aspect of performance: server settings, caching, sizing operating system resources, optimizer processing, problem queries, storage efficiency, and some hardware selection details. 

Read this chapter of the e-book Email Archiving Planning: Policies and Product Selection to learn how to create and implement a comprehensive policy on email archiving that will enforce how users manage and retain email messages.