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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 29, 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. 
(PRESENTATION) READ ABSTRACT |

Oracle Data Guard with Oracle Database 11g Release 2 by Oracle Corporation

September 25, 2009 - (Free Research)
Read this white paper to learn about a unique data protection and recovery solution that provides the management, monitoring, and automation software to create synchronized standby databases that protect data from failures and other disasters. 
(WHITE PAPER) READ ABSTRACT |

Software Quality is Not Just a Checkbox: Automate Java Software Quality and Security Testing with CodePro AnalytiX™ by Instantiations

September 01, 2009 - (Free Research)
Watch this webcast to view a virtual tour of CodePro AnalytiX™ to see the power of automating Java software testing throughout your Eclipse-based development project. You will also learn how to automate Java software quality and security testing from each developer’s desktop or during your nightly build. 
(WEBCAST) READ ABSTRACT |

Virtualization For Better, Faster, More Cost-Effective Quality Assurance by Hewlett-Packard Company

April 01, 2008 - (Free Research)
Read this white paper to learn how adding Surgient VQMS to HP Quality Center helps you centrally manage and allocate test lab resources from HP Quality Center across multiple and distributed teams according to business policies and quotas, and more. 
(WHITE PAPER) READ ABSTRACT |

Strategic QA: Steps to Effective Software Quality Assurance by IBM

July 01, 2007 - (Free Research)
This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning. 
(WHITE PAPER) READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc

June 15, 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Reasons Customers Choose SAP for Business Transformation by SAP AG

January 01, 2006 - (Free Research)
SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation. 
(WHITE PAPER) READ ABSTRACT |

Customer perspectives on the benefits of a collaborative process to deliver software quality by IBM

September 11, 2009 - (Free Research)
This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank. 
(WHITE PAPER)

Compliant Manufacturing Operations In Life Sciences Companies by SAP AG

June 02, 2009 - (Free Research)
With compliant manufacturing operations, you can deliver quality products to customers consistently and meet good manufacturing practices regulations at the lowest cost possible - all key to leading the competition. How can you achieve such objectives? With software and services from SAP and our partners. 
(WHITE PAPER) READ ABSTRACT |

Data Quality: A Survival Guide For Marketing by SAP AG

June 02, 2009 - (Free Research)
Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. 
(WHITE PAPER) READ ABSTRACT |

Developing A Universal Approach To Cleansing Customer And Product Data by SAP AG

June 02, 2009 - (Free Research)
Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data. 
(WHITE PAPER) READ ABSTRACT |

Application Quality Lifecycle: Security, Functional and Performance Testing by Hewlett-Packard Company

December 01, 2007 - (Free Research)
HP QAInspect delivers automated security information that QA professionals and software testers can access at any point in the application development process to identify and remediate potential security defects. 
(WHITE PAPER) READ ABSTRACT |

Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation

June 2008 - (Free Research)
Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance. 
(WHITE PAPER) READ ABSTRACT |

Data Governance: A Business Value-Driven Approach by DataFlux Corporation

November 2009 - (Free Research)
This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability. 
(WHITE PAPER) READ ABSTRACT |

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software

March 2008 - (Free Research)
View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. 
(WEBCAST) READ ABSTRACT |

Reinsurance Company Improves Data Quality, Enhances Profitability with DataFlux by DataFlux Corporation

January 2009 - (Free Research)
DataFlux dfPower Studio combines several tools to help standardize incoming data and assist companies in building business rules into their system. 
(CASE STUDY) READ ABSTRACT |

Delivering Customer Value: Innovative Approaches to Maintain Competitive Success by SAP AG

July 2007 - (Free Research)
This paper explores the concepts of sales growth in relation to understanding who your customers are, connecting a go-to-market strategy with technology, and using technology to sharpen internal practices. 
(WHITE PAPER) READ ABSTRACT |

Business Network Transformation: Product and Service Leadership by SAP America Inc

October 2009 - (Free Research)
For manufacturers today, achieving strategic goals requires not only intimately understanding technology and markets but also overcoming higher hurdles that have been exacerbated by trends toward globalization and outsourcing. Read on to learn more about how your company can achieve product and service leadership. 
(WHITE PAPER) READ ABSTRACT |

Jama Contour v2.8 by Jama Software

December 2009 - (Free Research)
Scope creep kills innovation. Over $1 trillion is spent each year on R&D, and 60% of the projects fail due to requirements issues. By using requirements management best practices you can achieve 2x higher profits and 6x faster development cycles. 
(TRIAL SOFTWARE) READ ABSTRACT |

Infor - ERP LX by Infor

September 2008 - (Free Research)
Infor ERP LX, the next version ERP BPCS, is a scalable, comprehensive, flexible and integrated ERP solution for mixed-mode and process manufacturers operating in an IBM System i environment. The solution improves the efficiency of core business processes. 
(DEMO) READ ABSTRACT |

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction by Hewlett-Packard Company

May 2008 - (Free Research)
This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency by Hewlett-Packard Company

May 2009 - (Free Research)
This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures. 
(WHITE PAPER) READ ABSTRACT |

Automated testing ROI: fact or fiction? A customer's perspective: What real QA organizations have found by Hewlett-Packard Company

February 2009 - (Free Research)
The white paper explores the fundamentals of automated software testing, explains how such an endeavor is actually an investment for a company, and details how a company can get a return on their investment. 
(WHITE PAPER) READ ABSTRACT |

Performance Center of Excellence by Hewlett-Packard Company

February 2009 - (Free Research)
As the application lifecycle evolves, components that drive efficiency and quality become more crucial. Organizations building centers of excellence (CoE) around performance testing find that the CoE centralizes resources and utilizes the full capabilities of today's robust automation products. Read on to learn more about the benefits of CoE. 
(WHITE PAPER) READ ABSTRACT |

A Guide to the Value of Reliable Data in Manufacturing by DataFlux Corporation

November 2009 - (Free Research)
This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 400 | Next Page


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