VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. 

When an organization commits to implementing the technologies and tools to support role and entitlement management, it faces a number of sizable challenges. In this podcast, expert Richard Mackey counts down these organizational, process, and technical challenges that block the successful deployment of role and entitlement management technology. 

Check out this white paper for a discussion on network changes; IP address management; Core Network Services solutions; and the benefits of integrated, automated IP. 

This white paper presents how to implement a simple automated requisition solution in a SAP ERP system, and what you need to know before doing so. Read this paper to learn the benefits of this solution that will compliment the invoice verification process. 

In this white paper, we'll outline the many benefits of an integrated approach to requirements and quality management, as well as offer best practices for effective requirements-driven testing. 

Following project and portfolio management methodologies can help you keep a handle on costs and pursue the projects with the greatest value to the business. Here's how. 

Many IT project management initiatives often miss goals, exceed budgets and fail to deliver benefits. Read this paper to learn how optimizing project management can help organizations transition from managing IT projects to managing business outcomes. 

This white paper outlines the application process for both the PMP and CAPM exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists the requirements to maintain certification. 

IBM Rational ® Requirements Composer helps teams define requirements more effectively and apply 'just enough' management to them across the project lifecycle. Join this webcast to learn more. 

This paper presents a framework for project management roles and relationships that is understandable, comprehensive, and adaptable to any size project. 

The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management. 

Project portfolio management solutions, such as those from Oracle, enable project leaders to successfully manage risk, even in this volatile climate. They also enable companies to identify the best strategies for pursuing existing projects and to identify the most-promising future projects for investment.