Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data. 

This white paper documents the procedure for failback from a VMware Site Recovery Manager (SRM) recovery site after SRM has performed a failover on an HP LeftHand SAN. This document is intended for customers who are using an HP LeftHand SAN with VMware. 

This paper describes the key business drivers for the creation and operation of the MCC, the critical functions of the MCC, and the basic principles for establishing an effective MCC organization. 

This case study explains how MEDRAD implemented Esker DeliveryWare for their SAP solution and documents the benefits they reaped from it. Read this case study to learn how your company can experience the same benefits as MEDRAD with Esker DeliveryWare. 

This white paper discusses risk management as a key process in designing security architectures, including a better way for security managers to approach the security ROI issue. 

This report identified how top performing organizations leverage and execute multichannel marketing campaigns. The findings demonstrate how Best-in-Class organizations are leveraging a collaborative cross-channel approach to extract maximum value and marketing efforts. 

Protecting data that is not in the primary datacenter amplifies all the traditional challenges of backup - either there is not enough bandwidth to accomplish a remote backup in the window available, or the process of handling and shipping tapes is in the hands of non-IT employees. 

Enterprises today are seeking new communication technologies, such as wikis, blogs, and forums, to improve communication and collaboration and increase employee productivity. 

In this three-minute video, two Microsoft Dynamics CRM Online customers discuss how this new software service is not only helping them be more effective in their sales and marketing groups, but is also being adapted and customized to offer solutions well beyond what CRM is typically used for. 

This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom. 

This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. 

This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers. 

After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.