The global economy has gone through a painful restructuring in the last year. The economic downturn has however presented many opportunities for firms to cut costs and enhance their productivity. In this webcast you'll learn how to leverage those opportunities using Blackberry® solutions for accounting firms. 

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions. 

Read this paper to learn about the accounts payable (AP) automation solutions available today and learn which solutions best relieve the AP pain points while delivering the best overall solution, through leveraging the existing SAP® ERP environment and it's built in workflows. 

How does a firm or fund manager assess his/her research management needs and choose the best solution? This document helps by identifying pain points in the research workflow that RMS must address, describing how RMS supports investment process and decision making, and highlighting key features to consider when evaluating RMS solutions. 

This paper is designed to help organizations understand some of the nuances separating Symantec's Enterprise Vault and Exchange 2010 e-mail management capabilities with a focus on "how they do it" rather than "what they call it." It also highlights archive-specific use cases so organizations focus on the problems and solutions. 

Read this paper to learn about a new approach to compliance that seeks to move beyond the short-term goal of passing an audit and to incorporate compliance into an organization's operations in a more proactive sense utilizing the Capability Maturity Model. 

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. 

The Center for Healthcare Supply Chain Research (formerly the HDMA Research & Education Foundation) recently published an important study concerning data management and data sharing in the healthcare supply chain. This whitepaper discusses the key conclusions of their study. 

This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. 

This free handbook explains why "enabled compliance" is what IT management and CIOs need to maximize mobile worker productivity while optimizing the balance of service quality, cost and risk to the organization. 

Read this white paper to learn how Integrated business planning can help your company align strategic, operational, and financial plans. 

This paper explains various features (Softkeys) available to the phone while in a call state. 

Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.