Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company. 

Adrian Mitu, of IBM, discusses the importance of service availability and performance. Companies need to be more effective at solving service problems-- by minimizing service downtime and reducing the number of incidents. 

In this webcast your will learn how to Populate a Data Quality Scorecard with Relevant Metrics. 

As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators. 

A disciplined IT performance measurement program is critical not only for business growth but also for economic viability. This paper provides a framework for a Return on IT (ROIT™) methodology and discusses how to deploy it within a company's business processes. 

Find out how leading financial enterprises are turning to sophisticated data warehousing techniques, real-time analytics, improved data quality, and intelligent metrics to find competitive advantage. 

Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business's success criteria.. 

This videocast highlights the importance of metrics and measurements for enabling efficient and optimized physical, virtual or cloud data centers and storage. It discusses some different metrics, for example performance, availability/data protection, and capacity/space. It also gives tips for what metrics to use when, where to use them, and why 

the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices. 

As the number of projects grow, so does the risk of failure as resources get stretched & oversight lags. It becomes increasingly important to define project management processes & develop metrics & best practices for keeping projects on time and within budget. Read this paper to find out if a Project Management Office (PMO) could be your solution. 

How can management communicate business strategy effectively and assure that the entire organization has bought in to the strategy and is aligned behind it? Business performance optimization systems are an important tool for success. 

IT service management has matured from managing trouble tickets to provide valuable insights across all functions of a business. What is its appeal to the CIO?