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Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation
September 01, 2009 - (Free Research)
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.
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FACTS® CLAIMS & ENCOUNTERS™ by Ebix Health, Inc.
January 2001 - (Free Research)
FACTS® CLAIMS & ENCOUNTERS™ is a fully automated, real-time processing system for complete, online adjudication of medical, dental, vision, prescription drug, disability and COBRA claims and encounters.
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FACTS® Web™ by Ebix Health, Inc.
January 2001 - (Free Research)
FACTS®Web™ facilitates the sharing of real-time information directly from your FACTS® system to insureds, employees, and provider's web browsers through the Internet.
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Forrester Total Economic Impact Study on IPS by McAfee, Inc.
June 2009 - (Free Research)
Network--Stop threats before they happen. This June 2009 study examines the financial impact and potential return on investment (ROI) for McAfee Network Security Platform intrusion prevention system (formerly McAfee IntruShield®), using Adena Health System as a case study.
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Achieving Service Excellence Across The Enterprise by Numara Software
February 2009 - (Free Research)
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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Retaining Customers in Today's Economic Landscape: Improving SAP Order Management by Esker Inc.
July 2009 - (Free Research)
This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.
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FACTS® MANAGED CARE SUITE™ by Ebix Health, Inc.
January 2001 - (Free Research)
The FACTS MANAGED CARE SUITE provides a full range of reports to help you manage your organization, design plan requirements, and control and monitor costs.
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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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More Accurate Inventory Control Delivers Better Customer Service: Virco Case Study by CDC Global Services - Catalyst
September 2009 - (Free Research)
In this case study you will learn how Virco turned to Catalyst, to improve its efficiency and lower costs related to warehouse activities. Catalyst is a warehouse management system that works with current SAP foundations and provides accurate inventory control to eliminate stock-outs, without negatively impacting customer service.
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Webcast - Best of Breed Data Protection: Architecting Deduplication and Virtualisation by Data Domain
November 2009 - (Free Research)
Please watch this presentation featuring Brad Blake, Director, IT at Boston Medical Center. The presentation will illuminate topics such as Boston Medical Center’s decision process and successful implementation of Data Domain deduplication storage - as well as the economic benefits received by going tapeless for backup and disaster recovery.
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Architecting Deduplication and Virtualization for Best of Breed Data Protection by Data Domain
October 2009 - (Free Research)
Boston Medical Center details its decision process and successful implementation of Data Domain deduplication storage as well as the economic benefits received by going tapeless for backup and disaster recovery. Brad Blake, IT Director at Boston Medical Center, presented to an audience at Gartner's Data Center Conference.
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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft
July 2008 - (Free Research)
After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
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Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft
June 2007 - (Free Research)
Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
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