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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact

December 03, 2009 - (Free Research)
Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. 
(WHITE PAPER) READ ABSTRACT |

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact

December 01, 2009 - (Free Research)
Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results. 
(WEBCAST) READ ABSTRACT |

Case Study: Ingram Entertainment Implements Improved ROI and Reliability for Mainframe Data Protection by Data Domain

June 08, 2009 - (Free Research)
Ingram Entertainment Inc. is the leading national distributor of home entertainment products in the US. Having implemented the Data Domain and Luminex solution they have been able to successfully meet DR goals and achieve significant yearly cost savings. 
(CASE STUDY) READ ABSTRACT |

Free Tool: IP Address Tracker (IPAT) by SolarWinds, Inc.

October 20, 2009 - (Free Research)
Our new IP Address Tracker frees you from the evils of spreadsheets, delivering powerful and simple-to-use features that give you a unified view of your IP address space and that enable you to manage it -- for free! IP Address Tracker makes it easy to track an unlimited number of IP addresses, see which ones are in use and which are not, and more. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency by Hewlett-Packard Company

May 25, 2009 - (Free Research)
This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures. 
(WHITE PAPER) READ ABSTRACT |

Security and WAN optimization: Getting the best of both worlds by Blue Coat

October 07, 2009 - (Free Research)
As the number of people working outside primary office locations increases, the challenges surrounding security and optimization are becoming more prevalent. This E-Guide details how to maximize the potential of the Wide Area Network while keeping out security threats at all locations. 
(EGUIDE) READ ABSTRACT |

Cisco Continuous Data Protection for Files by Cisco Systems, Inc.

March 25, 2009 - (Free Research)
Most analysts, including Enterprise Strategy Group, agree that performing only a periodic backup leaves data at risk, and they find that this is a major concern among the IT professionals they survey. The answer to this concern is Cisco Small Business Network Storage Systems (NSS) and Cisco Continuous Data Protection (CDP) for Files software. 
(WHITE PAPER) READ ABSTRACT |

Systems Management Simplified: The Dell Management Console by Dell and Symantec

September 23, 2009 - (Free Research)
The Dell Management Console redefines much of the systems management paradigm, through a holistic, Web browser–based “single pane of glass” approach to managing enterprise-wide IT assets. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

WPA2 Security: Choosing the Right WLAN Authentication Method for Homes and Enterprises by Global Knowledge

October 2008 - (Free Research)
This paper will explore the authentication methods available with WPA2 (Wi-Fi Protected Access 2) and identify several important best practices to consider when deploying a wireless network at home or in the enterprise. 
(WHITE PAPER) READ ABSTRACT |

Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge

February 2009 - (Free Research)
This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment. 
(WHITE PAPER) READ ABSTRACT |

Are Your Mobile Endpoints Secure? by Trend Micro, Inc.

August 2009 - (Free Research)
In this video, Ron Clarkson--Director of Endpoint Security with Trend Micro--introduces Web Reputation, an add-on version of Trend Micro's Web Protection Platform. With Trend Micro's technology, whenever users are connected to the internet, their protection is up-to-date. Watch the video to learn more. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Podcast: Integrating Customer Contact Preferences into your CRM System by Gryphon Networks

December 2009 - (Free Research)
This podcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe. 
(PODCAST) READ ABSTRACT |

Integrating Customer Contact Preferences into your CRM System by Gryphon Networks

December 2009 - (Free Research)
This webcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe. 
(WEBCAST) READ ABSTRACT |

eBook: Managed SAP Hosting - Determining If It's Right For Your Business by Freudenberg IT

June 2009 - (Free Research)
In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider. 
(EBOOK) READ ABSTRACT |

Selecting a SAP Managed Hosting Provider: Trends and Myths by Freudenberg IT

June 2009 - (Free Research)
Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs. 
(PODCAST) READ ABSTRACT |

Evaluating the Advantages and Pitfalls of SAP Managed Hosting by Freudenberg IT

June 2009 - (Free Research)
In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Best Practices in Selecting a SAP Managed Hosting Provider by Freudenberg IT

June 2009 - (Free Research)
In this presentation transcript, Michael Dortch, Founder and Lead Analyst of DortchOnIT.com, explains what to look for in an SAP managed hosting provider including how to determine your organization's requirements and how to evaluate potential providers. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

E-book: Key trends in SAP managed hosting environments - is your provider keeping pace? by Freudenberg IT

December 2009 - (Free Research)
In this e-book, learn more about key trends affecting SAP managed hosting environments. Find out how the emergence of cloud computing is impacting the managed hosting market. Learn more about virtualization and find out important considerations when assessing managed hosting providers. 
(EBOOK) READ ABSTRACT |

Improving Confidence by Increasing Understanding in Information by IBM

May 2009 - (Free Research)
Building greater confidence in your underlying data is easier said than done. The typical organization is home to a wide variety of fragmented data sources. Organizations with a baseline of data management maturity will get better value from their BI investments. They are also more likely to outperform organizations less mature in data management. 
(WHITE PAPER) READ ABSTRACT |

Realizing the Value of Managed SAP Hosting by Freudenberg IT

July 2009 - (Free Research)
This podcast explores the benefits of SAP managed hosting and takes a look at Freudenberg IT's strong value proposition behind these services. 
(PODCAST) READ ABSTRACT |

How Bad Are the Bad Guys? - The Changing Nature of Web Security Threats by Webroot Software, Inc.

September 2009 - (Free Research)
This whitepaper considers how Web-based security threats are evolving, within the context of IT trends including mobile, home computing, and other forms of remote access that could all potentially increase the attack surface of the organization. Read on to learn more about protecting your organization from emerging Web-based security threats. 
(WHITE PAPER) READ ABSTRACT |

The Evolving Branch Office by SonicWALL

November 2009 - (Free Research)
With nearly 90% of companies operating a virtual workplace and large percentages of employees working away from home office or the primary data center, IT must support ever-increasing numbers of remote and virtualized workers. This E-Guide details the security and optimization best practices for various types of branch offices. 
(EGUIDE) READ ABSTRACT |

City Where Fantasy Thrives Solves Reality of Backup Challenges with Quantum DXi7500 Express by Quantum Corporation

July 2009 - (Free Research)
When a full backup of the city's 125-plus servers became impossible overnight on a legacy tape system, Burbank went looking for a better answer. The city chose Quantum's DXi7500 Express disk-based backup solution with deduplication technology. 
(WHITE PAPER) READ ABSTRACT |

Network Testing Labs Review: Make Internet Risks and Perils Disappear by McAfee, Inc.

June 2009 - (Free Research)
Read this paper to learn how your organization can install a filtering device that blocks malware from your network. McAfee's Email and Web Security appliance is recognized as an effective tool for identifying "bad" URLs. 
(WHITE PAPER) READ ABSTRACT |

The End User Experience: The Working End User by Intel Technology Provider

November 2009 - (Free Research)
This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation. 
(WEBCAST) READ ABSTRACT |

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