This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. 

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. 

Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. 

IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups. 

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. 

Red Hat® Enterprise Linux® is a standards-based UNIX®-like operating system that provides a development environment similar to SunTM SolarisTM. This paper looks to highlight some of the major differences between Solaris and Red Hat Enterprise Linux to help application developers port their code. 

Organizations that do not have an active management strategy are often left with significant server sprawl issues. This expert webcast discusses a three pronged approach for overcoming these issues and explores different options for virtualization on Linux platforms. 

In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... 

Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing. 

PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives. 

Mono Tools for Visual Studio helps development shops, ISVs, and enterprise development teams reduce development costs, increase productivity, and utilize existing .NET developers for Linux, Solaris, and Mac development projects. 

Red Hat Enterprise Linux running on Intel® processor-based servers is helping companies cut TCO by up to 50 percent and more versus comparable UNIX/RISC solutions, while providing a better foundation for growth. This white paper outlines the key benefits of migration and provides a step-by-step guide to conducting a successful transition.