Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. 

In this informative research report you'll discover the business drivers behind adopting SaaS solutions, the critical role of integration and a comprehensive checklist of integration alternatives to consider for end users and SaaS providers. 

In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access. 

Learn how an Alabama company seeking a replacement tool for their mainframe administration and automation discovered SEGUS’ Smart products that not only delivered better functionality with a good GUI, but would save the company $80,000 over a five year period, while also avoiding future costly upgrade fees. 

Companies face numerous challenges when managing and integrating information across enterprise business processes. Companies frequently choose an Enterprise Resource Planning (ERP) solution to fulfill business requirements. The leading ERP applications with the greatest market share are the mySAP ERP and SAP R/3 industry solutions from SAP AG. 

Read this white paper to learn how new hardware-based technology, could help reduce the incidence of notebook theft. The result can be better protection of assets and sensitive data on notebooks, rapid reactivation when systems are returned, and reduced business risk. 

This white paper, sponsored by Concentric, discusses the critical nature of email and the importance of understanding the total cost of ownership for providing email. It also provides some examples of the cost of providing Exchange on-premise for organizations of various sizes developed from a cost model developed by Osterman Research. 

On-premises software and SaaS vendors looking to provide BI and analytics functionality have a choice to develop their own components or to partner with an existing BI and analytics vendor. In this white paper, IDC presents evidence showing that a partnership with SAP can result in rapid ROI, improved productivity, innovation and more! 

Read this white paper to learn how adding Surgient VQMS to HP Quality Center helps you centrally manage and allocate test lab resources from HP Quality Center across multiple and distributed teams according to business policies and quotas, and more. 

Many financial organizations are looking to implement proactive security measures to combat identity theft. Strong authentication – a security method which employs the use of more than one factor to identify users accessing private networks and applications – is among today’s leading choices. 

This paper was created to help companies searching for a SIM solution narrow their options and determine which technology is the right one for their IT environment and security objectives. 

In this webcast, learn how a leading financial services company closed major gaps in their security and compliance programs using an identity management solution. Get details on the design and deployment, as well as how identity management aided in achieving quick results and immediate value. 

During this webinar, Lead Generation Expert, Brian Carroll, will discuss how a multi-touch approach to lead nurturing can keep your prospects engaged through relevant content and timely conversations until leads are ready to talk to your sales team.