Why do most organizations continuously fail in utilizing knowledge? In this webcast, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools. 

This knowledge paper examines and explores the rapid rise of the mobile consumer, and provides strategies for integrating mobile customer service into the multi-channel service strategy. The paper details how your mobile customer service solution must be channel-specific to mobile, and deliver upon the need for efficiency, accuracy and simplicity. 

The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments. 

The white paper explains the benefits of matching server virtualization with advanced storage virtualization using HP LeftHand SAN and VMware Infrastructure. 

This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. 

This paper details several best practices derived from real-world cases and explains how Clearwell customers have met their e-discovery challenges and achieved a significant return on investment (ROI) -- often within a single case. 

There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession. 

Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented. 

In this white paper, you will learn about some of the underlying technology and architecture behind the capabilities of Concentric Managed Backup. Technical decision-makers should come away from this document with a deeper knowledge of the Concentric Managed Backup platform and its overall architecture. 

This detailed handbook covers four stages – from paper-based dependency to the achievement of connected government. A best-practices roadmap will offer you the ideal strategy for your current information infrastructure. 

Implementing ITIL for the first time or expanding your current processes can seem like overwhelming tasks. However, there are steps that can make these tasks much easier. Watch and learn what you can do to make implementing ITIL easier and how to use your IT Service Management solution to move forward. 

Tune in to this IBM webcast (partnered with Red Hat) to hear experts discuss working smarter using Linux desktops and the cloud, Linux collaboration and the cloud, and overall customer value.