Read this report to learn about the business side of data security as we build a justification model to help you determine where, and how much, to invest in protecting your information assets. 

This white paper presents an overview of both the asset-centric and the user-centric approaches to security. These approaches will be mapped towards the standard for Information Security: ISO 17799. 

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. 

This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers. 

Data Loss Prevention is designed to protect information assets with minimal interference in business processes. It provides new insights into how information is used, and enforces protective controls to prevent unwanted incidents. Read on to learn how DLP can reduce risk, improve data management practices, and even lower certain compliance costs. 

The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of... 

VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. 

Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. 

For years Capital Bank backed up its data to tape and hand-delivered this information to a secondary, off-site location. While this strategy worked for a time, the bank wanted to move to a more automated process in preparation for growth and acquisitions. It found all that with Xiotech. 

The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. 

In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 

A well-run business needs a written IT security policy setting forth the use and administration of IT assets. Read this paper to learn the essentials of defining and implementing a security policy for your organization. 

Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.