Sawmill is a powerful hierarchical log analysis tool that runs on every major platform and operating system. 

For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles. 

Apache Solr is the definitive application development implementation for Lucene, and it is the leading open source search platform. This white paper describes the new features and improvements in the latest version, Apache Solr 1.4. 

The goal of this paper is to paint the EIM landscape, noting its components but focusing on the importance of an overarching EIM strategy that focuses on corporate objectives while at the same time offering cross-functional support. 

Read this paper to learn the results of a study that analyzes survey results from 414 France-based businesses and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection. 

Organizations tend to create a great amount of similar data and deduplication makes it easier to manage this data when they do. Read this white paper to learn about deduplication and how you can use it as a fundamental tool in your storage architecture. 

Discover why organic growth is the means to achieving continuous, profitable growth, and find out how your company can address some of the most common challenges in the quest to achieve it. 

In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives. 

This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems. 

Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 

Because employees on the move require consistent access to people and data, enterprises have invested heavily in communications. HP and Ericsson have combined their strengths to provide an innovative, standards-based framework to unify and consolidate all the elements of an enterprise communications infrastructure. 

This paper summarizes in question and answer format the many critical factors pertaining to VoIP's viability, regardless of which vendor's IP-PBX system is deployed across the distributed enterprise. 

Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices.