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Meeting Storage Management Goals with HP Proactive Select by Arrow/HP

October 20, 2009 - (Free Research)
This webcast gives an overview of several options for HP Proactive Select IT services that address common and recurring events in typical, ever changing storage environments. Tune in to learn more about this exciting, cost- and time-effective IT support solution. 
(WEBCAST) READ ABSTRACT |

Monitor Cloud Platforms, SaaS Applications, and Internal Business Applications from the Same Platform by Nimsoft, Inc.

November 01, 2009 - (Free Research)
This webcast will explain how you can gain visibility into the performance and availability of your critical business applications, no matter where they are running. By monitoring all computing resources, you will be able to make better decisions as your enterprise transitions to a combination of internal and external environments. 
(WEBCAST) READ ABSTRACT |

Study Pinpoints Areas of Growth for After-Market Maintenance/Repair/Overhaul Intiaitives by SAP AG

January 23, 2009 - (Free Research)
This study talks about top three trends such as outsourcing MRO, aging aircraft and lean impacting the MRO segment. 
(WHITE PAPER) READ ABSTRACT |

The Future Carrier Network: Adopting New Outsourcing Business Models by Alcatel-Lucent

November 2008 - (Free Research)
This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux. 
(WHITE PAPER) READ ABSTRACT |

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc

January 2006 - (Free Research)
In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors. 
(WHITE PAPER)

Five IT Trends that Reduce Cost AND Improve Web Performance by Gomez

August 2009 - (Free Research)
Hear from Forrester Research experts to learn about 5 key business and technology trends that are enabling companies to reduce costs AND ensure web application performance. 
(WEBCAST) READ ABSTRACT |

SearchCIO.com eBook: Unlock Outsourcing Potential and Change by SearchCIO.com

May 2009 - (Free Research)
The key to unlocking outsourcing potential lies in targeting the right projects, choosing your suppliers wisely and then managing them with an eye on economic conditions at that global site. Here's a step-by-step plan for optimizing savings. 
(EBOOK) READ ABSTRACT |

CIO Decisions Ezine Vol. 2 by CIO Decisions

September 2008 - (Free Research)
Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. 
(EZINE) READ ABSTRACT |

Pocket eGuide - Writing an SLA: Expert Checklist on What to Include in an Outsourcing Contract by AT&T Corp

October 2009 - (Free Research)
In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA. 
(EGUIDE) READ ABSTRACT |

Outsourcing backup: Questions to ask your vendor by 3X Systems

November 2009 - (Free Research)
How does outsourcing fit into your business strategy? Outsourcing your backup data can be a convenient and reliable method of handling backups — if you select the right vendor and ask the right questions. This podcast covers some of the questions you should ask any potential vendor before you sign on the dotted line. 
(PODCAST) READ ABSTRACT |

Managing Operator Networks as an Outsourcing Service by Alcatel-Lucent

November 2009 - (Free Research)
Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more. 
(EGUIDE) READ ABSTRACT |

Allied Solutions Moves IP Telephony System to CDW Data Center by CDW Corporation

September 2009 - (Free Research)
As part of a larger outsourcing project, Allied Solutions decided to outsource their IP Telephony infrastructure to take advantage of the stability, security, and redundancy that a data center could offer. To achieve this goal, they turned to CDW’s Hosting and Managed Services solutions. 
(CASE STUDY) READ ABSTRACT |

Standardize Systems for Audit Readiness and Improved Stability by Tripwire, Inc.

December 2009 - (Free Research)
Sitel, Inc is a global provider of business process outsourcing (BPO). They needed to establish audit readiness and compliance across multiple regulatory standards and at the same time develop multi-tier change and configuration controls. Read this brief paper to learn how Tripwire was able to help Sitel meet all their needs and more. 
(CASE STUDY) READ ABSTRACT |

Podcast: Managing third-party compliance by IBM

July 2009 - (Free Research)
Listen to this podcast, featuring Richard Mackey, for tips on managing third-party risk, specifically for compliance. Learn how to choose the right partners and ensure they apply the same standards as your organization when securing your assets. 
(PODCAST) READ ABSTRACT |

E-book: Key trends in SAP managed hosting environments - is your provider keeping pace? by Freudenberg IT

December 2009 - (Free Research)
In this e-book, learn more about key trends affecting SAP managed hosting environments. Find out how the emergence of cloud computing is impacting the managed hosting market. Learn more about virtualization and find out important considerations when assessing managed hosting providers. 
(EBOOK) READ ABSTRACT |

Using Supply Chain Performance Management Strategically by SAP America Inc

November 2009 - (Free Research)
Paralleling the explosion in materiel sourcing over the past decade, corporate supply chains have grown strikingly more complex because of a greater amount of outsourcing, increased globalization and a more complex regulatory environment. 
(WHITE PAPER) READ ABSTRACT |

eGuide: 7 Security Questions to Ask Your SaaS Provider by Panda Security

November 2009 - (Free Research)
Outsourcing an application means your organization relinquishes some control. In this article Heather Clancy will offer seven questions that you should resolve with your provider before investing in SaaS. 
(EGUIDE) READ ABSTRACT |

Citizant Enhances IT Flexibility and Scalability by Creating a Virtualized Dell Infrastructure by Dell and VMware

March 2009 - (Free Research)
Read this case study to learn how the Citizant IT group worked with Dell to design a virtualized IT infrastructure that includes VMware virtualization software to accommodate business growth, enhance IT flexibility, and improve worker productivity by creating a virtualized infrastructure in-house. 
(CASE STUDY) READ ABSTRACT |

Pocket eGuide - Stretching the Security Dollar: 4 Necessary Questions for your Managed Services Provider by AT&T Corp

October 2009 - (Free Research)
The idea of using a managed security services provider (MSSP) to stretch your security dollar may sound appealing. MSSPs bring enterprise-class security into the midmarket price range. However, there are several important security issues to consider before diving in head first. Read this E-Guide to learn more about these security issues. 
(EGUIDE) READ ABSTRACT |

The Trends and Direction of Enterprise Architecture (EA) by Infosys Technologies Limited

February 2009 - (Free Research)
Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility. 
(ANALYST REPORT) READ ABSTRACT |

Enable Project-Centric Manufacturing with Business Software by IFS

June 2008 - (Free Research)
Project-centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously. 
(WHITE PAPER) READ ABSTRACT |

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus, Ltd

October 2009 - (Free Research)
Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application. 
(CASE STUDY) READ ABSTRACT |

Evaluating the Advantages and Pitfalls of SAP Managed Hosting by Freudenberg IT

June 2009 - (Free Research)
In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers. 
(WEBCAST) READ ABSTRACT |

Selecting a SAP Managed Hosting Provider: Trends and Myths by Freudenberg IT

June 2009 - (Free Research)
Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs. 
(PODCAST) READ ABSTRACT |

A Standard Approach to Process Documentation by Lombardi Software

December 2009 - (Free Research)
Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings. 
(WEBCAST) READ ABSTRACT |

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