This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 

Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. 

This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance. 

VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. 

Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 

With the business intelligence functionality in SAP® Business All-in-One solutions, your company can gain visibility, insight, operational alignment, and accountability to increase revenue, margins, and liquidity; streamline processes; improve agility; and become a best-run business. 

Watch this webcast to learn the latest demands for data movement and replication within the enterprise. Sybase will also feature the new release of Replication Server, designed to address the growing needs of guaranteed data movement, with unprecedented performance for real-time data delivery even within heterogeneous data environments. 

Lotus shops that have adopted Microsoft SharePoint are struggling to meet their collaboration goals. Learn how to promote user adoption by integrating SharePoint with email, and review IT options for integrating the two channels – including email migration and Notes-SharePoint coexistence strategies. Register Now! 

Take take a fresh look at SAP's Software as a Service (SaaS) solution. Read this Aberdeen Analyst Insight by Cindy Jutras and learn why she is convinced that SAP Business ByDesign is real. 

Microsoft SharePoint Server 2010 provides for a number of installation scenarios. Currently, these installations include single server with built-in database installations and single server or multiple server farm installations. 

Find out how the role technologies such as Business Rule Management Systems (BRMS) and Optimization software will play in helping Healthcare organizations of all types and sizes build smarter processes that allow you to adapt to change faster, overcome process silos and improve patient care and safety. 

The final 2009 issue of Storage Magazine Online features the 5 technologies that our editorial team and expert contributors predict will make the biggest impact in 2010. Plus, our annual Salary Survey shows how the economy is affecting the highly-specialized world of storage in IT. 

On-premises software and SaaS vendors looking to provide BI and analytics functionality have a choice to develop their own components or to partner with an existing BI and analytics vendor. In this white paper, IDC presents evidence showing that a partnership with SAP can result in rapid ROI, improved productivity, innovation and more!