Helpdesk Software Shareware White Papers, Webcasts, Case Studies and Research Papers

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 29, 2009 - (Free Research)

Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.

(WHITE PAPER)

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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 16, 2009 - (Free Research)

This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.

(WHITE PAPER)

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WorkplaceControl for Notes by AedifiComm

November 05, 2009 - (Free Research)

Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.

(TRIAL SOFTWARE)

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SafeGuard Enterprise by Sophos Inc.

December 01, 2009 - (Free Research)

Protect your confidential information and comply with regulatory mandates. SafeGuard Enterprise provides multi-layered endpoint data security by combining encryption and data leakage prevention. Try it for yourself with this 30-day trial.

(DOWNLOAD)

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.

September 16, 2009 - (Free Research)

Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.

(CASE STUDY)

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Numara Track It! - Change Management Webinar by Numara Software

June 08, 2009 - (Free Research)

The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...

(WEBCAST)

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Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation

April 01, 2009 - (Free Research)

This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.

(WHITE PAPER)

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SharePoint Customization Best Practices by Global Knowledge

December 2008 - (Free Research)

This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.

(WHITE PAPER)

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HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation

April 2009 - (Free Research)

In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.

(WHITE PAPER)

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 2009 - (Free Research)

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

(PRESENTATION)

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Giving Nurses More Time to Care by LogMeIn, Inc.

September 2009 - (Free Research)

The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.

(CASE STUDY)

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The Agile Project Manager by VersionOne Inc.

June 2009 - (Free Research)

This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition.

(WHITE PAPER)

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Five Myths of Agile Development by VersionOne Inc.

September 2008 - (Free Research)

In this white paper, you will gain insight into five myths commonly associated with agile development. Explore what agile development is in reality, what it is not, and the true benefits of transitioning to agile methods in your organization.

(WHITE PAPER)

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Agile Development: A Manager's Roadmap for Success by VersionOne Inc.

September 2008 - (Free Research)

This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...

(WHITE PAPER)

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How to Upgrade to Blackberry Enterprise Server Software Version 4.1.5 by BlackBerry

January 2009 - (Free Research)

In this webcast you will learn the different methods available to upgrade the BlackBerry Enterprise Server such as overwriting the existing BlackBerry Enterprise Server.

(WEBCAST)

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Policy Reference Guide: Blackberry Enterprise Server by BlackBerry

December 2008 - (Free Research)

Devices that are running the BlackBerry Application Suite can use all the IT policy rules that are associated with the supported features of the BlackBerry Application Suite.

(WHITE PAPER)

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Do-It-Yourself Business Intelligence Done Right: The Secret Sauce is SaaS by myDIALS Inc.

December 2009 - (Free Research)

This Presentation Transcript, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.

(PRESENTATION TRANSCRIPT)

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The Agile Checklist by VersionOne Inc.

July 2009 - (Free Research)

This paper presents a set of agile meeting and facilitation checklists that offer an easy framework to help guide software development teams through the various agile cycles. Read on to learn about the Agile Development Rhythms and start using the checklists presented herein to help get through the various agile cycles.

(WHITE PAPER)

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The Agile Business Analyst by VersionOne Inc.

September 2008 - (Free Research)

This white paper discusses the significant impact of agile development techniques on the business analyst community. Gain insight into the skills required by analysts for effective agile development, as well as the steps for a transition to agile...

(WHITE PAPER)

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Agile Development: Sure-Fire Ways to Fail When You Scale by VersionOne Inc.

September 2008 - (Free Research)

While there are many "how to" options to extending agile beyond a few teams, this white paper focuses on critical recommendations for organizations moving to full-scale agile development. Avoiding these pitfalls can mean the difference between...

(WHITE PAPER)

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Time to Change New Thoughts on Supporting Business Change Fast and Flexibly by SAP America Inc

December 2009 - (Free Research)

This joint paper from SAP and Capgemini discusses the challenges of the interconnected economy and describes solutions that enable companies to use technology to innovate the way they do business.

(WHITE PAPER)

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Sharpen Your Competitive Edge with Field Service Applications for BlackBerry by BlackBerry

August 2008 - (Free Research)

With BlackBerry wireless technology and the development of ATSG's wireless workflow applications, we have simplified collecting and managing information to save you money.

(WEBCAST)

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Configuring Lotus Sametime on a BlackBerry Mobile Device by BlackBerry

August 2008 - (Free Research)

This document outlines step by step how to configure and access Lotus Sametime on a BlackBerry mobile device.

(WHITE PAPER)

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Defying the Threat of Mobile Malware - BlackBerry Security Safeguards by BlackBerry

July 2008 - (Free Research)

This webcast focuses on the ways the BlackBerry Enterprise Solution is designed to minimize the risk of malware, including factors that restrict intruder access and options for identifying and further limiting the risk.

(WEBCAST)

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Improving Communications in Emergency Situations: Mobile Business Continuity Planning Solutions That Help Mitigate Risks and Improve Responsiveness to Emergency Situations by BlackBerry

January 2007 - (Free Research)

This white paper addresses the ways in which organizations can ensure preparedness by deploying wireless software solutions based on the BlackBerry Enterprise Solution and BlackBerry applications from Wallace Wireless.

(WHITE PAPER)

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