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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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WorkplaceControl for Notes by AedifiComm
November 05, 2009 - (Free Research)
Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.
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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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Numara Track It! - Change Management Webinar by Numara Software
June 08, 2009 - (Free Research)
The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation
April 01, 2009 - (Free Research)
This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.
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SharePoint Customization Best Practices by Global Knowledge
December 2008 - (Free Research)
This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
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HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation
April 2009 - (Free Research)
In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.
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Working Smart in IT operations, Making the Case for Consolidated Operations by Hewlett-Packard Company
October 2008 - (Free Research)
This paper explores the problems IT operations can encounter in coordinating multiple application and infrastructure specialist teams. It also proposes consolidating operations to get incidents to the right person with the right information fast so problems can be resolved quickly and smoothly.
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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Giving Nurses More Time to Care by LogMeIn, Inc.
September 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
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Keyword Search Strategies in E-Discovery by FTI Technology
December 2009 - (Free Research)
With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters.
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BMC SQL Performance for DB2: A Review of the Potential Return on Investment by BMC Software, Inc
November 2009 - (Free Research)
The ever present demand to maximise the value delivered by business-critical applications requires that we optimise the use of all the resources that execute and manage them. BMC Software is one of the major vendors offering such support and has a highly regarded set of solutions collectively called BMC SQL Performance for DB2.
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Supported Java Specification Requests (JSRs) by BlackBerry
January 2009 - (Free Research)
In this webcast, author Brian Zubert discusses what Java Specification Request (JSR) means, proposed addition to the Java platform, proposed and reviewed by expert group etc.
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Pocket E-Guide Review: Dell Latitude XT2 Review by Dell, Inc. and Intel
December 2009 - (Free Research)
The Dell Latitude XT2 is a business-grade convertible notebook, offering multi-touch finger and digitized pen controls. Read this full NotebookReview.com review for a features and performance analysis of the Dell Latitude XT2.
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How to Simplify .NET Testing by Hewlett-Packard Company
December 2007 - (Free Research)
HP QuickTest Professional software is a useful tool for regression test and function test automation. This paper will briefly review the challenges or testing Windows Forms applications and review the functionality of HP QuickTest Processional and its .NET add-in capabilities.
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Pocket eGuide Review: Dell Latitude E6400 XFR by Dell, Inc. and Intel
December 2009 - (Free Research)
In this review we put the Dell Latitude E6400 XFR through a battery of tests, to see how well it stands up against other fully-rugged notebooks.
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Pocket E-Guide Review: Dell Latitude E4300 by Dell, Inc. and Intel
December 2009 - (Free Research)
The Dell Latitude E4300 is Dell's most powerful ultraportable machine released to date. This 13.3" notebook is powered by low voltage Intel Core 2 Duo processors and boasts an incredible battery life with no compromises in performance. Read the following review from NotebookReview.com.
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Pocket E-Guide Review: Dell Latitude E6400 by Dell, Inc. and Microsoft
December 2009 - (Free Research)
The Dell Latitude E6400 is a 14" laptop targeted towards businesses that need good performance, solid design, and a commonality of parts for an entire workforce. Read this Pocket E-Guide for a features and performance review of the Dell Latitude E6400.
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The Importance of a Single Platform for Data Integration and Quality Management by SAP AG
June 2009 - (Free Research)
This paper examines the evolution of the data integration and quality industry, and explains the benefits of moving toward a single data services architecture. It outlines requirements for a software platform for supporting such an architecture, and, as an example, reviews the BusinessObjects“ Data Services XI Release 3 platform.
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A Fresh Look at SAP’s Software as a Service (SaaS) Solution by SAP
May 2009 - (Free Research)
After a year of silence surrounding SAP’s newest Enterprise Resource Planning solution, SAP Business ByDesign is back. Read this Aberdeen Group paper for an analyst’s review of the product, including insights on the product’s price, functionality, and versatility.
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