This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 

Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. 

This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance. 

In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology. 

This paper explores the problems IT operations can encounter in coordinating multiple application and infrastructure specialist teams. It also proposes consolidating operations to get incidents to the right person with the right information fast so problems can be resolved quickly and smoothly. 

Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 

The SAP for Oil & Gas solution portfolio provides functionality that gives fuel marketers and distributors visibility into their distribution network, integrates customer information, and automates processes to improve efficiency. 

Understanding how much your current email system costs, and how that all adds up, is the key to making changes and to providing a better service for your users. This paper will list and discuss what your email infrastructure is really costing you. 

Read this report for information about pricing differences among the top virtualization offerings, performance and feature differences, and practical recommendations to assist with purchasing decisions. 

Check out this price list and specifications of all of Zenith's ARCA (Advanced Recovery and Continuity Appliance) models available. 

The SAP for Oil & Gas solution portfolio provides functionality that gives fuel marketers and distributors visibility into their distribution network, integrates customer information, and automates processes to improve efficiency, forecast accuracy, and adaptability. 

The Dell Latitude XT2 is a business-grade convertible notebook, offering multi-touch finger and digitized pen controls. Read this full NotebookReview.com review for a features and performance analysis of the Dell Latitude XT2. 

The DXi6500 from Quantum solves complex backup problems simply and affordably by integrating the most advanced storage technology into a simple, pre-configured solution that includes all software licenses in the base price. For all the details, check out this specifications in this data sheet.