By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software. 

After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. 

In this FAQ you'll learn about Dell's Windows 7 Readiness Assessment (W7RA). W7RA is a gap analysis of a customer’s ability to migrate to Windows 7 in a given timeframe. Your migration project is evaluated in terms of Dell's Best Practices learned from internal and customer Windows 7 migration projects. 

This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%. 

The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely. 

FACTS DCS is the technology solution that deliver consumer directed health plan administration seamlessly within your health claims processing operations. 

In this FAQ with Jeff Boles, Jeff discusses the ins and outs of file virtualization. He tells users the benefits and drawbacks of file virtualization, which file virtualization products are on the market and how they might work in specific IT shops, as well as how file virtualization affects replication or migration of files. 

Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations. 

Learn how you can how you can hook customers with fresh, unusual and relevant shopping experiences. Drive customer loyalty by training, empowering and providing employees with the technical tools to capture the nuances of customer behavior. 

In this Podcast, backup expert, Mark Bowker, addresses how this technology helps leverage your storage, network, and computing resources. 

Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this podcast, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more. 

Storage networks provide the link between the servers that need data and the storage systems that store that data. Too often, however, storage networks are just considered the connective tissue in the storage environment and are often overlooked when greater performance, scalability or new services are needed. 

In this paper learn how a single bad experience with a contact center may result in a customer being lost for life, something that companies cannot afford.