Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. 

This paper proposes a high-level methodology for implementation of Workload Automation (WLA) - a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more. 

Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions. 

Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis. 

When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. 

Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them to create their own customized reports. 

Switching security solutions on a large scale can be challenging for any organization. A well-planned strategy can minimize the impact on business processes without sacrificing security. The most effective approach is one that is customized for the unique needs of your organization. Check out this data sheet to learn about one such strategy. 

View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals. 

This tool is designed as a guide for customers with a comfortable knowledge of virtualization and their server/storage environment. Simply enter in a few vital pieces of information and the Dell Virtualization Advisor will create a customized virtualization solution to match your needs. 

Attend this podcast to listen as food pioneer Rich Products shares the strategies that streamlined payable processes, consolidated AP processing from 19 locations to one and saved them $600,000 in early pay discounts. 

This brief 10-minute web-based diagnostic tool will explore your experiences with Business Intelligence (BI) in order to generate a customized report designed to help you identify your top pain points and how to address them and see how your organization stacks-up against leading BI professionals. 

Traditional framework solutions are expensive and tough to implement; are difficult to use, maintain and customize; and often impractical for network engineers in mid- to large-sized organizations. Network engineers need affordable, scalable network management solutions that provide immediate visibility into performance of the entire network.