Read this paper to find out how Instantis managed to accommodate rapid customer growth, deliver outstanding performance, ensure “five-nines” availability for customers around the globe, cut ongoing IT costs, and reduce the environmental footprint of data center operations through reduced energy consumption. 

This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more. 

In this paper learn how a single bad experience with a contact center may result in a customer being lost for life, something that companies cannot afford. 

Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. 

It is becoming increasingly difficult for data center pros to manage their IT environments. This webcast explores best practices for automation and details the benefits you can realize from implementing the technology. 

This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns? 

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions. 

Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results. 

Servers based on the Intel Xeon processor 5500 series provide a foundation for IT management to refresh existing or design new data centers, achieving greater performance and energy efficiency. The Intel Xeon processor 5500 series brings intelligent performance to the world's most trusted server architecture. 

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. 

Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak. 

Companies that seek infrastructure consulting from Dell often want to cut expenditures. Dell can help customers reduce costs by taking advantage of Windows Server 2008 R2, Windows 7, and Dell products and services. Read this case study to learn more!