One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Learn about some of our customers' favorite new features of Oracle Database 11g Release 2. Find out why this latest release is leaps and bounds better than Oracle Database 10g Release 2. 

Hear why it's critical for DBAs to download Oracle Database 11g Release 2 and learn about some of the new features to make it easier to deploy, manage, tune, and secure your Oracle Database. 

In planning storage solutions for Oracle database applications, Sun Storage 7000 Unified Storage Systems offer a range of performance and scalability options, and can be configured to meet specific application requirements for capacity, performance, and reliability. 

Once you decide to deploy Oracle within the data center, a continuous lifecycle begins - moving from initial development, test, and deployment, to ongoing migration, to new releases of Oracle and deployment of new features with each release. The EMC Solutions Practice for Oracle can help you get started quickly. 

Solaris™ Cluster provides Solaris Zone Clusters (also called Solaris Containers Clusters), which provide virtual clusters and support the consolidation of multiple cluster applications onto a single cluster. Specifically, this article describes how Oracle Real Application Clusters (RAC) can be deployed on a zone cluster. 

Oracle Exadata provides the reliability, scalability, and extreme performance that database customers have been demanding in today's difficult business environment. Watch this video and learn about the exponential increases in data delivery speeds and system response times that Oracle Exadata provides. 

In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo. 

Read this white paper to learn about a unique data protection and recovery solution that provides the management, monitoring, and automation software to create synchronized standby databases that protect data from failures and other disasters. 

Read this white paper to get an overview of the Oracle Database family of products and learn how you can transform your business, budgets, and service levels with Oracle Database 11g Release 2. 

This white paper reviews the common causes of application downtime and discusses Oracle's Maximum Availability Architecture framework that provides clear and concise guidance on implementing best practices using Oracle's proven high availability technologies. 

This data sheet highlights the features and benefits of the Sun Oracle Exadata Storage Server, a storage product highly optimized for use with Oracle Database.