Call Center Equipment Software White Papers, Webcasts, Case Studies and Research Papers

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact

December 03, 2009 - (Free Research)

This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.

(WHITE PAPER)

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Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact

December 03, 2009 - (Free Research)

Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.

(WHITE PAPER)

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Solutions for Small to Medium Data Centers by APC

October 23, 2009 - (Free Research)

APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.

(WHITE PAPER)

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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.

September 16, 2009 - (Free Research)

Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.

(CASE STUDY)

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TechWiseTV: Unlocking the Potential of Virtualization by Cisco Systems, Inc.

July 30, 2009 - (Free Research)

Virtualization has become the standard in data centers today with its ability to allow IT pros to do more with less – but it still has its challenges. Watch this episode of Cisco TechWiseTV to learn how to overcome these challenges to take full advantage of virtualization.

(WEBCAST)

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Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation

September 01, 2009 - (Free Research)

When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.

(CASE STUDY)

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Power and Cooling Capacity Management for Data Centers by APC

January 01, 2007 - (Free Research)

This paper describes the principles for achieving power and cooling capacity management.

(WHITE PAPER)

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Preventive Maintenance Strategy for Data Centers by APC

February 2009 - (Free Research)

This white paper describes the types of PM services that can help safeguard the uptime of data centers and IT equipment rooms.

(WHITE PAPER)

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Implementing a PLC Calibration Routine to Ensure Accurate Instrument Readings by AutomationDirect

May 2008 - (Free Research)

The calibration method described in this article can be applied to any analog measurement such as pressure, amperage, weight, length or force.

(WHITE PAPER)

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Performance that Adjusts to Your Data Center Environment by Intel Corporation

April 2009 - (Free Research)

Servers based on the Intel Xeon processor 5500 series provide a foundation for IT management to refresh existing or design new data centers, achieving greater performance and energy efficiency. The Intel Xeon processor 5500 series brings intelligent performance to the world's most trusted server architecture.

(IT BRIEFING)

Achieving 23-30% Total Power Savings With a Server Rack Designed for Excellence in Power Efficiency by Intel Corporation

October 2007 - (Free Research)

High-density rack-mounted servers reduce space, cooling, networking, cabling, and management costs - as well as total power consumption - compared to low-density configurations having far few servers per rack.

(WHITE PAPER)

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG

February 2008 - (Free Research)

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

(WHITE PAPER)

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Storage Efficiency: The Key to Green Storage Operation by Xiotech Corporation

August 2008 - (Free Research)

While energy consumption of overall data center operations and server-related equipment is generally understood, the story is quite different when it comes to storage systems. This paper offers practical advice on how to measure storage system efficiency and compares the efficiency numbers of several common storage solutions.

(WHITE PAPER)

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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft

July 2008 - (Free Research)

After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.

(CASE STUDY)

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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)

Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.

(CASE STUDY)

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Guidelines for Specification of Data Center Power Density by APC

January 2005 - (Free Research)

Specifying data center density has yet to conform to an established standard within the industry. This paper describes the science and practical application of an improved method for the specification of power and cooling infrastructure for data centers.

(WHITE PAPER)

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Data Center Projects: Growth Model by APC

November 2008 - (Free Research)

Long term data center or network room capacity planning may seem impossible in the face of evolving IT technology and business requirements. This paper shows a simple and effective way to develop a capacity plan for a data center or network room.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC

September 2009 - (Free Research)

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

(WHITE PAPER)

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Business Service Efficiency: The Key to Green IT and Profitability by BMC Software, Inc

June 2009 - (Free Research)

Data center energy costs continue to take up a significant portion of IT budgets, and it seems that there is no end in sight. This paper addresses, in a unified and systemic way, many of the power consumption issues that IT has been grappling with in piecemeal fashion.

(WHITE PAPER)

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Green Special Report Podcast Transcript by 3PAR

July 2009 - (Free Research)

In this presentation transcript, Peter Bachner, Site Editor for SearchStorage.com, discusses green storage with Nick Simpson, an analyst with Burton Group, an enterprise IT research firm focused on infrastructure technologies. Nick has more than 20 years of experience in storage, enterprise servers, and system software.

(PRESENTATION TRANSCRIPT)

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World Class Data Center: Retrofit Data Center Video by Intel Corporation

April 2009 - (Free Research)

With some innovative engineering, a data center can be retrofitted to meet today's needs. Check out this brief video to see how one high density computer center was converted to maximize power delivery and air cooling.

(VIDEO)

The Power/Density Paradox: The Result of High Density without Power Efficiency by Nexsan Technologies

November 2009 - (Free Research)

The power/density paradox hinders end users from utilizing the very floor space that high density systems were intended to conserve. This brief explores what the power/density paradox is and how IT professionals can mitigate the risk.

(WHITE PAPER)

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Data Center Facilities IT Handbook, Ch 4 - Data Center Design and Build Out by Dell, Inc. and Intel

August 2009 - (Free Research)

A successful data center construction or renovation project requires managers to carefully follow each phase of the process - design, construction, review and acceptance. Read this eBook Chapter to learn more.

(EBOOK)

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Greening the Data Center with IBM Tivoli Software: An Integrated Approach to Managing Energy IBM Tivoli by IBM

August 2008 - (Free Research)

This white paper describes the importance of managing energy consumption in data centers and provides an overview of the problems and issues associated with "greening" today's data centers.

(WHITE PAPER)

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