Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company. 

Email has become a critical business tool, but it is also the easiest way for information to escape from the confines of a business. Learn why email Data Leak Prevention is critical to safeguard the information that is inside your network. 

This presentation transcript compares two leading data modeling tools and demonstrates how advanced data modeling improves productivity, standards compliance and knowledge sharing. 

In Forrester's 79-criteria evaluation of requirements management tools vendors, five standalone requirements management tools and four application life-cycle management (ALM) solutions that include requirements management capabilities went head-to-head. Read this research paper to see how each one fared. 

The Microsoft Assessment and Planning (MAP) Toolkit is a powerful inventory, assessment, and reporting tool that can securely inventory small or large IT environments without requiring the installation of any agent software. This paper explains how to utilize it to "map" your infrastructure for Windows 7 and Server 2008. 

Sawmill is a powerful hierarchical log analysis tool that runs on every major platform and operating system. 

IBM Rational® software has helped thousands of companies worldwide improve their agility with software best practices, tools and services. This evaluation guide is designed to help you choose the best tool for your needs today, while protecting your investment as your team, needs and agile maturity grow. 

This paper is aimed at helping senior management address its product ROI in a manner that can be directly applied to their everyday management practices. In this report, EMF presents a methodology for calculating the ROI for a development based on the direct cost of development, associative costs, extrinsic costs and a process for estimating risk. 

In one neat package, the Web Platform Installer gives you the frameworks, web server, database, tools and applications you need to quickly build and run Web applications and solutions on Windows. 

IT needs tools that help their database and application developers produce high quality SQL code faster. To meet the demands of the business they need to accelerate application devlopment cycles and improve team collaboration and resource sharing. 

Tired of falling asleep during code review meetings? Stop meeting – try peer code review with Code Collaborator. This time-saving tool lets you do fast and efficient reviews online, without the usual pain of meetings, printouts, or convoluted emails. 

This paper will focus on the OpenSSH implementation, which was initially developed as part of the OpenBSD project and is installed by default on most modern BSD and Linux-based operating systems, including Red Hat Enterprise Linux and Fedora.