This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more. 

In this webcast, learn more about the buzz surrounding Exchange 2010's archiving and retention capabilities. Discover how the features of this technology can improve message management and ensure compliance requirements are met. Get a handle on expanding email volume with Exchange 2010 archiving functionalities. 

Zappos makes providing an optimal customer experience on its web site a top priority. Amazingly, the IBM High IOPS SSD PCIe Adapter powered by Fusion-io technology allowed Zappos to surpass its projected performance capacity needs while actually reducing maintenance. 

Protecting data that is not in the primary datacenter amplifies all the traditional challenges of backup - either there is not enough bandwidth to accomplish a remote backup in the window available, or the process of handling and shipping tapes is in the hands of non-IT employees. 

This white paper presents how to implement a simple automated requisition solution in a SAP ERP system, and what you need to know before doing so. Read this paper to learn the benefits of this solution that will compliment the invoice verification process. 

Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 

In this review we put the Dell Latitude E6400 XFR through a battery of tests, to see how well it stands up against other fully-rugged notebooks. 

To gain full value of virtualization, you need servers that are built to handle the heavy and ever-changing demands of a virtualized and consolidated computing environment. To help you get maximum benefits from virtualization, Intel has built a better physical server platform with unique hardware-assist features to enhance the virtual data center. 

As a resource to help organizations achieve strategic objectives for efficiency, cost-effectiveness and continuity of faxing operations, this white paper explores the reasons why organizations are embracing fax virtualization as part of their IP strategies and how they benefit from the technology. 

SQL Server 2008 has many compelling features, but not all of them are necessary. See what's a good fit for your enterprise and what can wait. 

Superior order management can be a competitive edge across the board, improving customer satisfaction and retention as well as your bottom line and top line. 

Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors. 

Despite the many benefits of using email archiving, many organizations still have not adopted an archiving solution and continue to manage their messaging storage levels with quotas. In this analyst report, we'll discuss why medium sized businesses need email archiving, how to make an informed purchase, and make the case for SaaS based archiving.