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Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact

December 03, 2009 - (Free Research)
This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more. 
(WHITE PAPER) READ ABSTRACT |

Live Chat: Unified Messaging features of Exchange 2010 by Microsoft

December 02, 2009 - (Free Research)
Tune into this podcast featuring Jon Brown, Publisher of the Data Center media group, who answers chatters' most asked questions on Exchange 2010 and how it will help with unified communications implementation. Gain insight into the key differences between Exchange 2007 and 2010 as well as features regarding security and emails encryption. 
(PODCAST)

Do More with Less: Merging Enterprise Applications with Desktop Tools by SAP AG

June 02, 2009 - (Free Research)
This report explores feedback from over 150 survey respondents on the convergence of enterprise applications with desktop tools, and the role it plays in providing visibility to enterprise data, improving communication, and facilitating real-time decision-making. 
(WHITE PAPER) READ ABSTRACT |

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact

December 01, 2009 - (Free Research)
Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results. 
(WEBCAST) READ ABSTRACT |

Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services by Microsoft Corporation India Pvt Ltd

August 01, 2007 - (Free Research)
Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings. 
(ANALYST BRIEF) READ ABSTRACT |

The Total Economic Impact™ of Microsoft Exchange 2010 by Microsoft Corporation India Pvt Ltd

November 24, 2009 - (Free Research)
This study illustrates the financial impact of deploying Microsoft Exchange 2010 for a retail and distribution organization of 1,500 employees and $450 million in annual revenue. 
(ANALYST REPORT) READ ABSTRACT |

Creating Business Value Through Better Collaboration by Microsoft Corporation India Pvt Ltd

December 01, 2005 - (Free Research)
Microsoft collaboration technologies can help companies provide workers with integrated communications, collaborative workspaces, access to information and people, and people-driven processes. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Increasing Competitiveness and Reducing Costs in Today's Economy by Microsoft Corporation India Pvt Ltd

November 24, 2009 - (Free Research)
This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service. 
(WHITE PAPER) READ ABSTRACT |

Improving Network Security: An Out-of-the-Box Approach by ArcSight, Inc.

September 11, 2009 - (Free Research)
This video provides a short primer on VoIP and an attackers' objective. 
(VIDEO) READ ABSTRACT |

Achieving Cost and Resource Savings with Unified Communications by Microsoft Corporation India Pvt Ltd

August 01, 2009 - (Free Research)
Enterprises are always seeking to cut costs and optimize resource utilization. Now, in this harsh economic climate, the need is more compelling than ever. This paper highlights potential savings exceeding $5,000,000 per year for each 1,000 employees through the application of Microsoft Unified Communications to your business and IT operations. 
(WHITE PAPER) READ ABSTRACT |

The New Economics of Telecom Networks: Bringing value back to the network by Alcatel-Lucent

November 23, 2009 - (Free Research)
Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management. 
(WHITE PAPER) READ ABSTRACT |

How You Can Tame the Smartphone Monster by Cisco Systems, Inc.

November 20, 2009 - (Free Research)
This videocast shows you how you can actually take control of the mobility revolution and even shape it to your advantage. Discover the technologies and the tools that will enable you to extend the power of your network far beyond the desktop and empower your mobile users. 
(WEBCAST) READ ABSTRACT |

Windows Phones and Unified Communications: How Windows Phones Combine, Email, Messaging, Voice, and Presence in a Secure, Collaborative Environment by Microsoft

November 19, 2009 - (Free Research)
This paper explains why unified communications is essential and why Windows® Phones are ideally suited to serve as the "mobile connection" in a unified communication environment. 
(WHITE PAPER) READ ABSTRACT |

Automated IP Address Management: How to Cut Costs and Better Align your Network with Business Initiatives by Infoblox

March 02, 2009 - (Free Research)
Check out this white paper for a discussion on network changes; IP address management; Core Network Services solutions; and the benefits of integrated, automated IP. 
(WHITE PAPER) READ ABSTRACT |

SIP Trunks: A No-Brainer for VoIP Rollouts by Sprint

November 13, 2009 - (Free Research)
Session Initiation Protocol (SIP) trunking services from IP telephony service providers have been on the market since 2005, but deployments have been limited. Read this Pocket E-Guide to find out why network managers should be looking at SIP as a part of their VoIP deployment plans. 
(EGUIDE) READ ABSTRACT |

Business IP Telephony Cost Savings are Driving Unified Communications Beyond the Office Walls by Sprint

November 13, 2009 - (Free Research)
Mobile unified communications can take many forms, but it is essentially defined by the ability to deliver all the communication options of the office desk to workers outside the office. This pocket E-Guide details how to alleviate cost pain points of communications by implementing various aspects of mobile and unified communications. 
(EGUIDE) READ ABSTRACT |

Coca-Cola Enterprises Selects Microsoft SharePoint Online to Advance Productivity by Microsoft

June 01, 2009 - (Free Research)
Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device. 
(CASE STUDY) READ ABSTRACT |

Solution Provider Uses Hosted Services to Secure a Significant Deal with Retail Giant by Microsoft

June 01, 2009 - (Free Research)
CROSSMARK helps retailers reach their sales objectives. When a large retail chain issued a request for proposal to update its product demonstration program in six weeks, CROSSMARK had to find a partner and launch a joint venture company to persuade the potential client it could make the deadline. Learn how Microsoft solutions got the job done. 
(CASE STUDY) READ ABSTRACT |

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft

October 01, 2007 - (Free Research)
Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted. 
(CASE STUDY) READ ABSTRACT |

Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services by Microsoft

February 01, 2009 - (Free Research)
annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals. 
(CASE STUDY) READ ABSTRACT |

So You Have VOIP, Now What? Video-enabling Your IP Network by TANDBERG

November 12, 2009 - (Free Research)
IT executives no longer need to justify their use of Voice over IP—the technology works. It saves companies money, and it enables communication across global boundaries. As companies grow more global, and workers more virtual, employees must be able to communicate with co-workers, partners, customers and suppliers anytime, anywhere. 
(WHITE PAPER) READ ABSTRACT |

7 Questions to Ask Before Choosing a Video Conferencing Solution by TANDBERG

November 12, 2009 - (Free Research)
To assist you with the due diligence process of selecting a video conferencing product for your organization, read this white paper for 7 key questions to uncover any flaws or limitations of a given solution. 
(WHITE PAPER) READ ABSTRACT |

Videoconferencing Best Practices: Leveraging The Value of a Total Solution by TANDBERG

November 12, 2009 - (Free Research)
As companies become more global and more virtual, executives are realizing the value of visual communications: Only by seeing the people they’re working with can employees truly collaborate as though they are in the same room, even if they’re continents apart. 
(WHITE PAPER) READ ABSTRACT |

Extending Video Beyond The Boardroom by TANDBERG

November 12, 2009 - (Free Research)
The enterprise personal video conferencing market is forecast to grow more than 50% per year, driven by adoption of Unified Communications, reduced business travel, and a new class of high performance systems. 
(ESSENTIAL GUIDE) READ ABSTRACT |

An Emerging Triple Play: Video Communications, Managed Services and Unified Communications by TANDBERG

November 12, 2009 - (Free Research)
An intriguing triple-play is emerging - the combination of video communications, managed services and unified communications - to create a new approach to inter- and intra-company collaboration and operational excellence. 
(WHITE PAPER) READ ABSTRACT |

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