Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 

In this webcast, author Brian Zubert discusses what Java Specification Request (JSR) means, proposed addition to the Java platform, proposed and reviewed by expert group etc. 

This webcast will cover topics: Messaging server health issues, Using BlackBerry® Enterprise Server logs, Troubleshooting email message flow issues, Troubleshooting wireless email message reconciliation issues etc. 

Organizations have to allow employees remote access to corporate information resources in order to accelerate business growth. This paper explores the ways that successful organizations are enabling secure employee mobility while assuring the identity of the users accessing enterprise network resources from remote locations. 

Intel Senior Fellow, Kevin Kahn, provides insight into WiMAX, Ultra Wide Band technologies and the exciting future of mobile and wireless computing. 

Netbooks have a lot of advantages: small, easy to carry, etc. But, many business users find them slow and ergonomically difficult to work on for long periods of time. Check out this short animation to see why notebooks may be the better choice for your business. 

Not just for Road Warriors any more, mobility takes hold as a strategic corporate asset across the enterprise. This article summarizes key mobility data from a recent Forrester Research report and Intel IT's experience with a highly mobile workforce Lost Laptops: More Expensive Than You Think 

These 4 online classes provide you with the knowledge to make your organization's mobile projects a success. Get up to speed on the latest mobile application developments and learn how to overcome common pitfalls. Topics include Mobile Application Platforms, Going Wireless, Platform Power and Safety Matters. 

Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets. 

The threat environment has changed drastically in recent years. Threats are more complicated and attackers are part of organized groups seeking profit rather than fame. In this Presentation Transcript, Charles Kolodgy of IDC highlights some attackers' successes, countermeasures in risk reduction, and a new model for defense-in-depth. 

In the highly competitive wireless communications market, dissatisfied customers can and do change providers virtually as soon as they have a poor service experience. Read this paper to learn how some service providers are able to keep their customers satisfied -- satisfied enough to refer friends and neighbors. 

Read the white paper that shows how IBM Tivoli solutions help address the demands of broad-based commitments in terms of people, time and technology resources required to meet Payment Card Industry (PCI) Data Security Standard (DSS).