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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 29, 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 29, 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

Storage Magazine: February by SearchStorage.com

February 01, 2013 - (Free Research)
Each year, new storage challenges come to the surface, and vendors set out on creating solutions to overcome them. In this issue of Storage Magazine, our editors examine the current storage lineup and reveal the offerings that stand out across six critical categories. 
(EZINE) READ ABSTRACT |

University of Houston-Downtown Expands Its Video Horizons by RADVISION

June 2008 - (Free Research)
The University of Houston-Downtown (UHD) needed to replace its existing video network infrastructure (MCUs) with a reliable, robust platform that delivered value added features, such as firewall traversal and high definition support. 
(CASE STUDY) READ ABSTRACT |

Planning for a Pandemic: Turning Office Workers into Mobile Workers for Business Continuity by Fiberlink Communications

July 2009 - (Free Research)
This white paper looks at some of the key issues facing enterprises that might need to turn office workers into mobile workers, rapidly and in large numbers. 
(WHITE PAPER) READ ABSTRACT |

Driving IT help desk efficiency with customer-centric remote support by GoToAssist

May 2008 - (Free Research)
Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support. 
(WHITE PAPER) READ ABSTRACT |

Ericom Desktop Virtualization Solutions by Ericom Software

Ericom virtualization solutions enable you to administer virtual desktops from a centralized location, reducing the cost and complexity of virtual desktop deployment and upkeep. Supported virtualization servers include VMware, Microsoft and others. 
(SOFTWARE PRODUCT)

Leading Insurance, Financial and Banking Services Provider Replaces Citrix with Ericom's Server Based Computing Solution by Ericom Software

May 2008 - (Free Research)
Western Financial group was facing a challenge to provide insurance brokers with remote access from the organization's core insurance application running on Windows terminal Servers, so to overcome this issue they moved on to Ericom. 
(WHITE PAPER) READ ABSTRACT |

3PAR Remote Copy - Simple, Efficient, Affordable Disaster Recovery by 3PAR

August 2010 - (Free Research)
Access this paper for an in-depth look at 3PAR Remote Copy - a unique replication technology that allows you to protect and share data from any application more simply, efficiently, and affordably. 
(WHITE PAPER) READ ABSTRACT |

What's Inside Internal Storage Clouds? by 3PAR

January 2010 - (Free Research)
This TechReport gives the lowdown on what constitutes an internal storage cloud. Download to learn how these internal clouds will cut costs and help you manage enterprise data storage more efficiently. 
(WHITE PAPER) READ ABSTRACT |

Desktop Virtualization Survey: Changing Workstyles Drive Demand for Desktop Virtualization by Citrix

December 2012 - (Free Research)
Review the results of a recent Desktop Virtualization Survey, reporting where organizations are on their journey towards VDI. Learn the key findings of this survey and learn why mobility is a top driver for – and benefit of – VDI. 
(WHITE PAPER) READ ABSTRACT |

Desktop Virtualization Survey: Changing Workstyles Drive Demand for Desktop Virtualization by Citrix

December 2010 - (Free Research)
Review the results of a recent Desktop Virtualization Survey, reporting where organizations are on their journey towards VDI. Learn the key findings of this survey and learn why mobility is a top driver for – and benefit of – VDI. 
(WHITE PAPER) READ ABSTRACT |

Desktop Virtualization Survey: Changing Workstyles Drive Demand for Desktop Virtualization by Citrix

December 2010 - (Free Research)
Review the results of a recent Desktop Virtualization Survey, reporting where organizations are on their journey towards VDI. Learn the key findings of this survey and learn why mobility is a top driver for – and benefit of – VDI. 
(WHITE PAPER) READ ABSTRACT |

IT Briefing: Desktop Virtualization for Mobile Users by Citrix

August 2010 - (Free Research)
In this IT Briefing, learn how to extend the benefits of desktop virtualization to mobile users. Discover a tool that enables users to achieve the benefits of virtual desktops through laptops. Learn about the advantages to this approach, including improved security and flexibility. 
(IT BRIEFING) READ ABSTRACT |

Virtual Workforce: The Key to Expanding the Business While Cutting Costs by Citrix

June 2009 - (Free Research)
This paper focuses on the key benefits virtual workforces bring to a business as well as the three key initiatives to focus on to overcome both business and IT challenges. 
(WHITE PAPER) READ ABSTRACT |

eBook: TechFocus - Virtual Desktop Infrastructures by Citrix

December 2009 - (Free Research)
In the vast and complicated virtual desktop ecosystem, finding the right balance of protocols, bandwidth and third-party tools will make it a success in your data center. 
(EBOOK) READ ABSTRACT |

Accelerate Business Through a Cost-efficient Virtual Workforce: Citrix Transforms IT into an On-Demand Service for Virtual Workers by Citrix

May 2009 - (Free Research)
This white paper defines a virtual workforce, describes the challenges and requirements that organisations face when supporting a virtual workforce, and explains how Citrix solutions can address these requirements and scale accordingly to foster and support future growth. 
(WHITE PAPER) READ ABSTRACT |

Telephone Reliability for Alarm Notification: Where Have All the Landlines Gone? by Sensaphone

June 2008 - (Free Research)
This paper discusses why timely and reliable alarm notification is part of a successful remote monitoring program and discusses the factors to consider when selecting a remote monitoring system. 
(WHITE PAPER) READ ABSTRACT |

Monitoring the Computer Room's Physical Environment by Sensaphone

April 2008 - (Free Research)
This paper addresses the greatest environmental threats to the functionality of small to medium computer rooms and presents the time and cost savings associated with the integration of a remote monitoring system. 
(WHITE PAPER) READ ABSTRACT |

Best Practices In Document Management: Five Tests to Evaluate Cloud Enterprise Content Management (ECM) by SpringCM

January 2007 - (Free Research)
Document management, either as a stand-alone technology or as part of a broader ECM initiative, enables an organization to effectively and efficiently control and leverage its content. This white paper will explore five tests to determine whether your organization can benefit from a Cloud ECM solution. 
(WHITE PAPER) READ ABSTRACT |

Eliminate Tape Everywhere with and Offsite ExaGrid System by ExaGrid Systems, Inc.

April 2011 - (Free Research)
As more and more organizations turn away from tape to disk as their primary backup media, however, a significant portion of them will not only seek to eliminate tape for on-site retention, but for their off-site retention as well. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Supply Chain Technology Trends by Intermec

June 2008 - (Free Research)
This white paper identifies the top 10 technology trends in mobile, industrial and supply chain operations environments and presents results from users who have adapted the technologies to improve their businesses. 
(WHITE PAPER) READ ABSTRACT |

Five Critical Lessons in Disaster Recovery by Iron Mountain

October 2013 - (Free Research)
This eBook explores what it takes to ensure you're in the best position to bounce back should disaster strike. 
(WHITE PAPER) READ ABSTRACT |

Five Critical Lessons in Disaster Recovery by Iron Mountain

July 2013 - (Free Research)
This eBook explores what it takes to ensure you're in the best position to bounce back should disaster strike. 
(WHITE PAPER) READ ABSTRACT |

Regulatory Compliance and Operational Readiness: Complementary, But Never Synonymous by Iron Mountain

May 2013 - (Free Research)
This resource reveals why passing audits and being able to recover are certainly complementary, but definitely not synonymous. View now to learn the difference between the two - and the regulatory compliance requirements you should be aware of - to maintain compliance in your data protection strategy. 
(WHITE PAPER) READ ABSTRACT |

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