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A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc.

December 14, 2009 - (Free Research)
In this paper learn how a single bad experience with a contact center may result in a customer being lost for life, something that companies cannot afford. 
(WHITE PAPER) READ ABSTRACT |

SPSS Text Analysis for Surveys™ 3.0 - Specifications by SPSS Inc. Worldwide Headquarters

May 05, 2009 - (Free Research)
Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program. 
(BROCHURE) READ ABSTRACT |

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