This white paper examines the importance of maintaining a consistent two-factor authentication policy during a business disruption. In addition, it provides insight into how to develop plans that enable cost-effective, rapid binding of users to their credentials in the event of an emergency. Read on to learn more. 

In this E-Guide brought to you by SearchWindowsServer.com and Dell, you will discover expert tips for comprehensive remote data center management, server hardware maintenance and much more! 

A comprehensive disaster recovery implementation is critical to ensuring computing resources maintain operations in the event of a server failure or data loss. Mastering disaster recovery in mid-sized organizations requires the careful identification and implementation of end-to-end backup along with recovery tools and services. 

A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. 

This whitepaper describes how mainframe users can effectively switch from physical tape (or hybrid disk/tape) to a modern mainframe Virtual Tape solution with Data Domain deduplication storage. 

In this white paper, Jon Oltsik, Principal Analyst at ESG, shows you where to start, how to focus on the real threats to data, and what actions you can take today to make a meaningful contribution to stopping data breaches. This is must read advice for storage and security professionals. 

Watch this webcast to gain insight into industry trends in mobile security and available options for securing data on laptops and mobile devices. Learn about a remote management and data protection tool that enables organizations to get the most from their existing IT resources using cloud-based services. 

Relying on tape backup for branch-office data protection is costly and risky. This white paper examines some of the strategies and technologies available for backing up remote or branch offices. 

Read this white paper to hear how the authors tackle the ever-increasing problem of the cost of energy consumption in an enterprise. They show how the use of remote power-management technologies allows a business to manage energy consumption while ensuring that systems can be awakened in a reliable, secure manner. 

This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 

Traditional VPN technologies have been pushed beyond the scope of their original design, forcing IT organizations to accept the high cost and complexity of add-ons, extenders, multiple consoles, and thick client software administration. This white paper provides an analysis of existing IPSec and SSL VPN, followed by an overview of Blue Coat RA. 

This white paper documents the procedure for failback from a VMware Site Recovery Manager (SRM) recovery site after SRM has performed a failover on an HP LeftHand SAN. This document is intended for customers who are using an HP LeftHand SAN with VMware.